Service Owner (D365 Finance & Ops) in Hook

Location: Hybrid working, home & bi‑weekly trips to BCA Hook, Hampshire (please ensure you can get to us!)

• Working Hours: Monday - Friday, 40 hours
• Job Status: Permanent

Join the UK’s largest B2B used vehicle service.

At BCA, we’re altogether, more.

More than just a normal vehicle remarketing company.

More than just any other place to work.

We’re Europe’s largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Main Purpose of The Role

The Finance and People Service Owner is responsible for managing BAU support services for all Finance systems under the scope of Enterprise Applications.

• Role Accountabilities
• Manage the delivery of support services for finance operations in Europe and UK businesses.
• Be responsible for delivering technical support services, working with internal technology teams and external technology partners.
• Ensure users and IT teams are provided with the right service levels in supporting the operational demands.
• Lead the release of product changes handed over by the enterprise application change team, coordinating the user education and guidance.
• Acting as an escalation point for the support team and dealing with prioritisation and stakeholder management.
• Be responsible for transitioning/onboarding services to a centralised support model, as and when the need arises from CAG businesses.
• Manage and lead a team of support analysts to ensure that incidents, service requests and requests for assistance are properly logged, assigned, and responded to within service level agreements and according to agreed standards and procedures.
• Manage prioritisation of tickets/service requests/minor changes with team and CAG stakeholders.
• Monitor progress of tickets/service requests/minor changes to keep on track for resolution and act as the escalation point for stakeholders.
• Provide guidance and mentorship to the team to progress tickets/service requests/minor changes and ensure sufficient communication is maintained with stakeholders throughout resolution/delivery.
• During business critical operations/timelines ensure sufficient number of team members are available with the right levels of skills for service delivery, to avoid/minimise any business disruptions.
• Knowledge and Experience
• Experience working with and strong product knowledge in Navision 2016 and/or D365 Business Central and/or D365 F&O.
• Good understanding of Finance operations, procedures, and processes.
• Strong experience managing/leading a technology support function with good understanding of SLAs and using Service‑Now and ITIL methodologies.
• Strong stakeholder management skills, particularly within the finance community. Ability to effectively collaborate and influence solutions/requirements and priorities.
• Demonstrate strong communication skills to present ideas, solutions, and communicate with non‑technology stakeholders.

Ability to work with teams/stakeholders who are geographically and organisationally spread.

• Experience managing high volumes of competing demands/priorities and ability to work independently where required.
• Experience working with multiple technology partners, both internally and externally.
• Experience managing third‑party service providers in seeking value for money.
• You should have experience in/understand information security best practices, policies, and processes.
• A good understanding of change management processes, the ability to work with change teams and project delivery teams.
• Additional Information

You will be asked to consent to a credit check prior to employment commencing.

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Onsite parking
• Company Pension Scheme
• Cycle to work scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Access to BCA Rewards which provides online and store discounts with a range of retailers

And so much more...

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey.

We’re the number one in what we do for a reason and that’s because of the people we have on our teams.

If you want to be a part of a business like this; unrivaled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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