Duty Manager - Production

Salary: up to £45,000 (DOE) + car/car allowance + annual bonus

Working Hours: Monday to Friday 8.30am-5.30pm (with occasional weekends on a rota basis)

Type of Employment: Permanent

Main purpose of the role:

• To support the Centre Manager through fulfilling the role of duty manager, overseeing all aspects of the operation as required, including health and safety, production, logistics and aftersales.
• To deliver all elements of effective people management including recruitment, training, performance management, communication and wellbeing.
• To lead the Production Arrivals area to create the highest quality digital asset within agreed time and cost parameters.

Role Accountabilities:

• Deputise for the Centre Manager and other Duty Managers as required, leading across the entire site.
• Support a culture of safety ensuring standards are met and any non‑conformances swiftly addressed.
• Share responsibility for ISO and Security with the rest of the Management Team.
• Take on other responsibilities outside of normal role as required.
• To manage all elements of the employee lifecycle including onboarding and off‑boarding.
• Performance management of the team including training, coaching and appraisals to ensure both optimum performance and talent pipeline.
• Conducting grievance and disciplinary processes.
• Effective workforce management, including absence planning, ensuring optimum staff levels at all times and adherence to working time directive.
• Accountable for the timely production of high quality digital assets, specifically arrivals, appraisals, images and enhancements.
• Ensuring that quality, speed and cost targets are delivered to maximise profitability.
• Effective inventory management to ensure vehicles are prepared and entered into sale within SLA’s.
• Liaise with central online team to maximise performance.
• Manage site relationship with third parties including RAC, valet, enhancement and repair suppliers.
• Identifying any patterns, trends, and opportunities for improving performance and working with the Centre Manager and Team Leaders to set and monitor KPI’s across the Centre.

Technical skills:

• Able to delegate responsibility appropriately and effectively.
• Ability to motivate a team to deliver objectives and meet targets.
• Good report generation and presentation abilities.
• Excellent attention to detail.
• Knowledge of Microsoft Office – including Excel and Powerpoint.
• Driven and results focused.
• Strong at motivating and developing others.
• Data, decisions and problem solving skills.
• Action and customer focused.
• Team Player.

Knowledge and Experience Required:

• Experience in a line manager or team leader role.
• Able to demonstrate high‑level organisational skills and an ability to communicate a variety of information and instruction to operational team members and first line supervisors.
• Full UK Driving Licence.

Benefits:

• Onsite parking.
• Company Pension Scheme.
• Cycle to work scheme.
• An Employee Assistance Programme.
• Enhanced maternity, paternity, and adoption leave.
• Access to trained Mental Health First Aiders.
• Access to BCA Rewards which provides online and store discounts with a range of retailers.
• And so much more.

Equal Opportunity:

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.