At a Glance
- Tasks: Engage with customers to drive cash collections and resolve payment queries.
- Company: Dynamic company committed to inclusivity and employee growth.
- Benefits: Onsite parking, pension scheme, discounts, and enhanced family leave.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Join a supportive team and make a real difference in customer experience.
- Qualifications: Experience in credit control and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: UK, Hybrid
Working Hours: Monday to Friday, 8:30am - 5:30pm
Job Status: Permanent
Main Purpose of The Role
We are looking for an Auction Debt Advisor to join our busy team. Your role is to drive cash collections through positive engagement with our customers, providing best-in-class customer service to support the resolution of queries, minimising payment delays and ensuring the timely release of vehicles after point of payment.
Key Responsibilities
- Debt Chasing: Chase customers via phone and email to discuss late payments. Building relationships with customers to ensure payments are made without delays. Identify reasons for non-payment and support the process to resolve these. Escalate to the Legal Recoveries Manager any issues of concern.
- Legal Action: Where necessary, refer accounts for further action, providing all relevant detail to our third-party partners. Monitor legal action and recovery steps, supporting with any information requests and queries. Seeking approval for further action where additional costs need to be considered.
- Process Improvement: Continually challenge and question current processes to drive a streamlined service, allowing us to deliver the best customer experience possible.
Knowledge and Experience Required
- Proven experience in a credit control or debt collection role.
- Strong communication and relationship building skills, with the ability to engage positively with customers.
- Good attention to detail and accuracy.
- Ability to work in a fast-paced environment and to strict deadlines whilst managing multiple priorities.
Benefits
- Onsite parking.
- Company Pension Scheme.
- Cycle to work scheme.
- An Employee Assistance Programme.
- Enhanced maternity, paternity, and adoption leave.
- Access to trained Mental Health First Aiders.
- Access to BCA Rewards which provides online and store discounts with a range of retailers.
- And so much more.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Credit Controller in Camberley employer: BCA UK
Join our dynamic team as a Credit Controller, where we prioritise employee well-being and professional growth in a supportive hybrid work environment. With benefits like onsite parking, a comprehensive pension scheme, and access to mental health resources, we foster a culture of inclusivity and continuous improvement, ensuring that every team member can thrive while delivering exceptional customer service. Our commitment to equal opportunities and employee advancement makes us an outstanding employer for those seeking a rewarding career in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Camberley
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm, making a great impression.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. This will help you feel more confident when discussing payment issues and resolving queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and ready to contribute to our success.
We think you need these skills to ace Credit Controller in Camberley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control or debt collection. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Auction Debt Advisor role. Share specific examples of how you've built relationships with customers and resolved payment issues.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BCA UK
✨Know Your Numbers
Before the interview, brush up on your credit control metrics and key performance indicators. Being able to discuss your past achievements in debt collection, such as recovery rates or reduced payment delays, will show that you understand the role and can deliver results.
✨Build Rapport
Since the role involves engaging positively with customers, practice how you would build relationships during the interview. Use examples from your previous experience where you successfully resolved customer queries or improved payment processes through effective communication.
✨Prepare for Scenarios
Think about potential scenarios you might face in the role, like dealing with a difficult customer or escalating an issue. Prepare your responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills and ability to handle pressure.
✨Show Your Process Improvement Mindset
The job requires continual process improvement, so come ready with ideas! Think of ways you’ve streamlined processes in the past or how you would approach improving the current systems. This shows initiative and a commitment to delivering the best customer experience.
