Centre Manager in Bridgwater

Location – Bridgwater

Type of Employment – Permanent

Join the UK’s largest B2B used vehicle service. At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe’s largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Main purpose of the role:

To lead the day-to-day operations of BCA Bridgwater vehicle remarketing centre. You will be responsible for all departments including Yard operations and on-site logistics, Aftersales covering all buyer interactions on the premises plus post sale disputes, Production completing all products and services, maximising stock churn and sales performance, and Workshop which includes both cosmetic and mechanical enhancement. You will ensure that budgetary, business & people targets are met while adhering to all Company and legal standards.

Key focus of the role:

• Full People leadership of the departmental managers and team leaders, ensuring a culture of self-improvement, training, teamwork, coaching, mentoring and succession planning to maintain the highest level of staff engagement at all levels of staff and supplier staff headcount.
• Be consistent with BCA Values to guarantee market leading operational excellence and best in class customer experience (for sellers and buyers).
• Ensure uniformed processing of vehicles to a market leading standard, making certain they are delivered within timeframes specified by the business.
• Working in collaboration with other departments, divisions and group companies, to drive efficiency and process standardisation including use of new technology.
• Accountable for safety, wellbeing and legal compliance of all staff, suppliers and customers onsite.
• Revenue and cost control.
• There will be some travelling required to attend meetings and training courses which may include some overnight stays away from home. In addition, longer stays away may be required to cover operational needs within the business.

Stakeholder Engagement:

Centre Managers work closely with their dedicated Business Partners from both the Finance and HR teams, they have a strong working relationship with centralised Online Operations, Group Commercial Team, Value Enhancement, Health & Safety, and Buyer Functions, plus other Constellation Group businesses (cinch, We Buy Any Car, BCA Automotive & Logistics), and the network of Centre Managers across the UK.

Knowledge and Experience Required:

• Exceptional People & Team Leadership experience
• Operational Management
• Ability to monitor, forecast, budget and identify financial trends so that appropriate corrective action is taken when necessary.
• Articulate, with the ability to communicate effectively in all and any scenarios whether in person or via other forms of media
• Ability to understand and resolve complex problems at root cause.
• Have a focussed mind-set of service improvement
• Strong IT skills and data literacy
• A full UK driving licence as you will be required to travel at times
• Experience of process and continuous improvement systems (Six Sigma / Lean etc)

Technical skills:

• Leadership and people development
• Data and analysis
• Problem solving
• Delegation & time management

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Onsite parking
• Company Pension Scheme
• Cycle to work scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Access to BCA Rewards which provides online and store discounts with a range of retailers
• And so much more…

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.