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For Companies At a Glance
- Tasks: Welcome new customers and guide them through our innovative vehicle imagery platform.
- Company: Join BCA UK, a leader in automotive technology with a friendly culture.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact by helping top automotive brands succeed with our tech.
- Qualifications: Experience in account management or customer service; strong communication skills.
- Other info: Inclusive workplace committed to equal opportunities and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Account Management and Onboarding Specialist
Join to apply for the Account Management and Onboarding Specialist role at BCA UK.
Base pay range
Account Management and Onboarding Specialist – 12-Month FTC
Hybrid – Working from home with occasional travel (2-3 times per month)
40 hours per week Monday – Friday
Location: Hybrid – Working from home with occasional travel (2-3 times per month).
As an Account Management and Onboarding Specialist, you’ll play a key role in transforming the way the world’s best-known automotive brands showcase their vehicles. You’ll be the friendly face welcoming new customers to our cutting-edge vehicle imagery platform – guiding them through setup, solving challenges, and making sure they’re set up for success. You’ll also build lasting relationships with our existing clients, ensuring they continue to get the very best from our technology and service.
Key Responsibilities
- Build and maintain relationships with key customers and contacts.
- Support our established sales team in maintaining and managing the onboarding experience.
- Ensure clear and consistent communication across internal teams and external stakeholders.
- Drive the collection of customer reviews to support continuous improvement and client satisfaction.
- Manage change requests within established frameworks to ensure alignment with customer requirements.
- Support projects with internal teams to ensure successful delivery to meet deadlines.
- Work closely with service delivery teams to maintain an exceptional customer service experience.
- Develop and maintain comprehensive internal documentation and wiki resources.
Key Skills
- Experience of working within an account management role; we can teach you the industry.
- Some commercial experience or working successfully with customer services, sales or account management teams.
- Experienced at forming strong and trusted relationships with customers.
- Excellent verbal and written communication skills.
- Excellent organisational skills.
- Commercial experience of using Microsoft Word, Excel, Outlook.
- Full driving license.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- General Business and Business Development
- Industries: Automotive
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Account Management and Onboarding Specialist employer: BCA UK
Contact Detail:
BCA UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management and Onboarding Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BCA UK on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to account management and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, as an Account Management and Onboarding Specialist, you'll need to demonstrate how you can build strong relationships with clients.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Account Management and Onboarding Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Management and Onboarding Specialist role. Highlight your experience in account management and customer service, and show us how you can build strong relationships with clients.
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, let your personality shine through in your application. Use clear and concise language, and don’t be afraid to show us your friendly side!
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks while keeping everything on track. Share examples of how you’ve managed projects or maintained documentation in previous roles to demonstrate your organisational prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at BCA UK
✨Know the Company Inside Out
Before your interview, make sure you research BCA UK thoroughly. Understand their vehicle imagery platform and how it benefits their clients. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in contributing to their success.
✨Showcase Your Relationship-Building Skills
As an Account Management and Onboarding Specialist, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. This will highlight your ability to connect with customers and ensure their satisfaction.
✨Communicate Clearly and Confidently
Excellent verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, be sure to listen actively and respond thoughtfully to questions, showcasing your communication prowess.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational skills, so be ready to discuss how you manage your time and tasks effectively. Share specific tools or methods you use to stay organised, especially when juggling multiple clients or projects, to show that you can handle the demands of the role.
