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- Tasks: Manage daily activities and assist drivers to meet operational targets.
- Company: Join BCA Logistics, the UK's largest vehicle inspection and delivery service provider.
- Benefits: Enjoy 25+ days holiday, a pension scheme, and discounts on shopping.
- Why this job: Be part of a fast-paced team that values your skills and offers growth opportunities.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
- Other info: Office-based role in Birmingham with varied shift times.
The predicted salary is between 28800 - 43200 £ per year.
Do you currently work / have you previously worked for part of the Constellation Automotive Group? Including cinch, BCA, We Buy Any Car and Marshall Motor Group.
Monday - Friday, 8hr shift with start and finish times vary between 6am and 6pm.
On site Birmingham Business Park - B37. With a head office based centrally in Birmingham, BCA logistics is a provider of vehicle inspection, collection & delivery services within the automotive supply chain on a nationwide basis. Typically operating at end of vehicle contract, BCA Logistics inspects & collects in excess of 600,000 vehicles per annum making it the largest provider of these services within the sector with further growth planned.
This is an exciting opportunity to join BCA Logistics, a fast-paced company that really values your skills and hard work.
Main purpose of job: BCA Logistics is looking to appoint a Non-conformance Driver Coordinator, with the primary focus of the role not only to manage the day-to-day activities but to also assist our driver resource out on the road to ensure that key operational targets and service levels are achieved and maintained.
As a Driver Coordinator, for the non-conformance team, you will be an enthusiastic individual who can listen to Driver issues and working alongside our customer and internal procedures offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong understanding of the company’s operating procedures and be well trained in our customer SLAs, Processes and deliverables which will be critical for offering quick and accurate assistance to drivers.
The role will be office based located at our head office in Birmingham, B37.
Main Responsibilities:
- Answering all incoming calls in a speedily manner, maintaining calls answered SLAs.
- Responsible for maintaining a high level of professionalism with drivers and working to establish a positive rapport with every caller.
- Update drivers with progress and instructions to resolve issues.
- Liaise with contacts at collection and delivery points to resolve issues as quickly and efficiently as possible.
- Liaise with the coordination and planning team to ensure all areas are kept up to date with any changes in the drivers planned day.
- Update conformance information in our core business database, during and after each call.
- Have a positive impact to ensure that we continue to exceed expectations.
- Strong Customer Service.
- Confident to communicate with all team members.
- Ability to remain professional and courteous with drivers and customers at all times.
- Excellent verbal and written communication skills and a passion for finding solutions to enhance performance.
- Strong organisational skills with a keen eye for detail.
- Dedicated and ambitious, able to handle high work demands.
- Able to build and maintain effective working relationships with all levels.
- Well organised with excellent attention to detail and the ability to multi-task.
Working for BCAL you will receive:
- Benefits include a minimum of 25 days holiday + Bank Holidays.
- Company pension scheme.
- Internal promotion as much as possible.
- Cycle to work scheme.
- Reward scheme that offers online and High Street discounts.
If you are looking for a career that has great teamwork, training, rewards, long-term scope and is going places - apply now!
Coordinator - Non Conformance employer: BCA LOGISTICS LIMITED
Contact Detail:
BCA LOGISTICS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Non Conformance
✨Tip Number 1
Familiarise yourself with BCA Logistics' operations and values. Understanding their commitment to customer service and operational efficiency will help you align your responses during any interviews or discussions.
✨Tip Number 2
If you've previously worked for any part of the Constellation Automotive Group, be ready to highlight your experiences. Share specific examples of how your past roles have prepared you for the challenges of a Non-conformance Driver Coordinator.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of scenarios where you've successfully resolved issues in a fast-paced environment, as this role requires quick thinking and effective communication.
✨Tip Number 4
Network with current or former employees of BCA Logistics. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Coordinator - Non Conformance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you have worked with any part of the Constellation Automotive Group. Emphasise skills that align with the role of a Non-conformance Driver Coordinator.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the role.
Highlight Communication Skills: Since the role requires excellent verbal and written communication skills, provide examples in your application that demonstrate your ability to communicate effectively with drivers and team members.
Confirm Your Right to Work: Ensure you clearly state your right to work in the country where the job is based. This is crucial for the employer and should be included in your application.
How to prepare for a job interview at BCA LOGISTICS LIMITED
✨Research the Company
Before your interview, make sure to research BCA Logistics and its operations. Understand their services, values, and recent developments in the automotive supply chain. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Given the nature of the Coordinator - Non Conformance role, be ready to answer scenario-based questions. Think about how you would handle specific driver issues or operational challenges. Use examples from your past experience to illustrate your problem-solving skills.
✨Showcase Your Communication Skills
As this role requires excellent verbal and written communication, practice articulating your thoughts clearly. Be prepared to discuss how you would maintain professionalism with drivers and establish rapport, as these are key aspects of the job.
✨Highlight Your Organisational Skills
The ability to multi-task and stay organised is crucial for this position. Prepare examples that showcase your organisational skills, such as managing multiple priorities or handling high work demands effectively.
