At a Glance
- Tasks: Deliver premium vehicles with a first-class customer experience across the UK.
- Company: Join BCA, Europe's leading vehicle remarketing company with a supportive team.
- Benefits: Competitive pay, discounts on vehicles, wellness support, and career progression opportunities.
- Other info: Flexible hours, guaranteed work, and a dynamic team environment.
- Why this job: Be a Brand Ambassador and make customers' 'New Car Day' unforgettable.
- Qualifications: Full UK driving licence, customer service mindset, and a positive attitude.
The predicted salary is between 13.31 - 13.31 £ per hour.
£13.31 Per hour (overtime available at single rate)
Working Hours - 28.5 hours guaranteed 3 days a week which will be confirmed each week (Monday to Friday availability required)
Varying start and finish times between 6am and 8pm
Manual Driving Licence (Required)
We are looking for a customer-service oriented person who takes pride in delivering an exceptional experience, ideally with a background in front-of-house or customer-facing roles.
If you love people, cars and driving, enjoy the open road and can deliver a first-class customer service, whilst feeling like your own boss but also value support from an experienced coordination team, this is for you.
We offer stability and flexibility to suit your lifestyle with opportunities to progress your career within Europe’s leading used vehicle marketplace and automotive services.
Role Overview: Based from our Thurleigh you will be delivering a first class “white glove handover” experience exclusively to select clientele. You should be prepared to travel to a variety of locations throughout the UK on a daily basis. Delivery and collection sites may include company premises, customers’ homes and business locations.
Forming part of a brand new team of drivers, as Brand Ambassador you will have a customer first’ approach and will be excited about the essential part you play in making your customer’s ‘New Car Day’ a special and immersive experience.
Our dedicated expert team of coordinators and planners are responsible for planning your routes and daily schedules to fit within the timeframe of vehicle deliveries.
The Benefits:
- Discounted rates for buying and selling vehicles for yourself, family and friends
- Exclusive employee friends and family discount to purchase a vehicle from cinch
- Eyecare and Flu Vouchers
- Employee Assistance Programme to help you deal with life’s challenges
- Huge range of retail and lifestyle discounts and cashback rewards
- Online employee Wellbeing Centre
What do we need from you?
- Right to work in the UK
- Held a Full UK Licence for more than 2 years
- Clean driving licence (we will consider points for minor offences)
- Customer Service mindset
- A ‘can-do’ attitude for this hands-on, physical role
The ideal candidate will be excited about the essential part they play in making their customer’s ‘New Car Day’ a special and immersive experience.
You will receive a full company induction via our in-house dedicated Driver Training Programme, uniform, IT equipment, a company credit card, fuel card and support from an experienced team.
£35,000 - £40,000 plus car allowance (OTE up to £52,500)
Premium Vehicle Handover Specialist in Riseley employer: BCA Group
At BCA, we pride ourselves on being more than just a vehicle remarketing company; we are a dynamic and inclusive workplace that champions employee growth and development. With competitive salaries, a robust benefits package, and a strong commitment to work-life balance through hybrid working arrangements, we empower our team members to thrive in their careers while enjoying the unique advantages of working in Hampshire. Join us to be part of an innovative environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Vehicle Handover Specialist in Riseley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like BCA Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at BCA Group and let us see your personality shine through!
We think you need these skills to ace Premium Vehicle Handover Specialist in Riseley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and BCA Group.
Get Familiar with Our Brand:Before applying, take some time to learn about BCA Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at BCA Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress BCA Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which BCA Group will surely appreciate.
