At a Glance
- Tasks: Deliver a premium vehicle handover experience to clients across the UK.
- Company: Join BCA, Europe's leading vehicle remarketing company with a family of brands.
- Benefits: Enjoy discounts on vehicle purchases, wellbeing support, and a comprehensive training programme.
- Other info: Dynamic role with opportunities for overtime and career growth.
- Why this job: Be part of a new team making customers' 'New Car Day' unforgettable.
- Qualifications: Must have a full UK driving licence and a customer service mindset.
The predicted salary is between 30000 - 35000 £ per year.
Overview
Premium Vehicle Handover Specialist - BCA Thurleigh
£31,727.71 a year
Monday - Friday • 47.5 hours per week plus paid overtime • Driving Licence (Required) • Optional weekend work
We are looking for a customer-service oriented person who takes pride in delivering an exceptional experience, ideally with a background in front-of-house or customer-facing roles.
Role Overview
Based from our Thurleigh site, you will be delivering a first class “white glove handover” experience exclusively to select clientele. You should be prepared to travel to a variety of locations throughout the UK on a daily basis. Delivery and collection sites may include company premises, customers’ homes and business locations. As part of a brand new team of drivers, you will have a customer-first approach and will be excited about the essential part you play in making your customer’s ‘New Car Day’ a special and immersive experience. Our dedicated team of coordinators and planners are responsible for planning your routes and daily schedules to fit within the timeframe of vehicle deliveries.
Responsibilities
- Deliver a first-class white-glove handover experience to select clientele.
- Travel to a variety of locations across the UK on a daily basis; delivery and collection sites may include company premises, customers’ homes and business locations.
- Work as part of a brand-new team of drivers with a customer-first approach.
- Coordinate with planners to ensure routes and daily schedules fit within delivery timeframes.
What we need from you
- Right to work in the UK
- Full UK Driving Licence held for more than 2 years
- Clean driving licence (points for minor offences may be considered)
- Customer service mindset
- A ‘can-do’ attitude for this hands-on, physical role
- The ideal candidate will be excited about making the customer’s ‘New Car Day’ special
Benefits
- Discounted rates for buying and selling vehicles for yourself, family and friends
- Exclusive employee friends and family discount to purchase a vehicle
- Eyecare and Flu Vouchers
- Employee Assistance Programme
- Retail and lifestyle discounts and cashback rewards
- Online employee Wellbeing Centre
- Full company induction via Driver Training Programme, uniform, IT equipment, company credit card, fuel card and support from an experienced team
About us
BCA is the leading name in Europe’s vehicle remarketing industry, backed by Constellation Automotive Group. We are part of a family including cinch and WeBuyAnyCar.com, undergoing a digital transformation to drive accelerated growth. We offer a full range of integrated services to support customers throughout the fleet management process.
Premium Vehicle Handover Specialist in Bedford employer: BCA Group
BCA Thurleigh is an exceptional employer that prioritises a customer-first approach, offering a dynamic work environment where you can thrive as a Premium Vehicle Handover Specialist. With competitive pay, generous benefits including discounts on vehicle purchases, and a strong focus on employee wellbeing and development, you will be part of a supportive team dedicated to delivering outstanding service. Join us in making every customer's 'New Car Day' a memorable experience while enjoying the perks of working for a leading name in Europe's vehicle remarketing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Vehicle Handover Specialist in Bedford
✨Tip Number 1
Get to know the company! Research BCA and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering an exceptional experience, think of examples from your past roles where you went above and beyond for a customer. Be ready to share these stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the BCA family. Don’t miss out on this opportunity!
We think you need these skills to ace Premium Vehicle Handover Specialist in Bedford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer-facing roles. We want to see how you've gone above and beyond to create exceptional experiences for customers, as this is key for the Premium Vehicle Handover Specialist role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at BCA Group
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond for a customer, as this role is all about delivering that exceptional 'white glove' experience.
✨Familiarise Yourself with the Role
Read up on what a Premium Vehicle Handover Specialist does. Understand the importance of making 'New Car Day' special for customers. Being able to discuss how you would approach this will show your enthusiasm and readiness for the role.
✨Prepare for Practical Questions
Expect questions that assess your driving experience and customer interaction skills. Be ready to discuss how you would handle various scenarios, such as dealing with difficult customers or unexpected delays during deliveries.
✨Show Your Team Spirit
Since you'll be part of a brand-new team, emphasise your ability to work collaboratively. Share examples of how you've successfully worked in teams before, and express your excitement about contributing to a new group dynamic.
