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- Tasks: Deliver top-notch customer service and manage vehicle production admin tasks.
- Company: Join BCA, Europe's largest vehicle remarketing company, shaping the automotive supply chain.
- Benefits: Enjoy competitive salary, private medical insurance, and a supportive work environment.
- Other info: We value diversity and inclusivity in our hiring process.
- Why this job: Be part of an exciting industry with endless opportunities for growth and development.
- Qualifications: Bring excellent customer service skills and attention to detail; IT skills are a plus.
The predicted salary is between 29429 - 29429 £ per year.
Job Role – Aftersales Advisor/Administrator
Salary – £29,429 (£14.11 an hour)
Location – BCA Crawley
Working Hours – Monday to Friday 8.30am-5.30pm (plus one Saturday in four on a rota basis)
Type of Employment – Permanent
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe\’s largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Now, this is where you fit in…
We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.
Main purpose of the role
To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.
Within this role, you will also use our state-of-the-art image booths to capture photos of completed vehicles ready to be uploaded to our website before being sold.
Your key responsibilities will be:
– Vehicle production administration, including data entry and document management.
– Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
– Provide counter service to customers and visitors.
– Support buyers through the swift resolution of queries and complaints.
– Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.
– Action requests for information or action from the central Call Centre.
To be successful, you’ll bring some of the following experience with you:
– Excellent customer service skills.
– Excellent attention to detail.
– IT skills Salesforce
– Decision making & problem solving
– Influencing & communicating
– Team Player
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
Company Pension Scheme
Private Medical Insurance (role dependent)
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained mental health first aiders
And so much more…
As the automotive industry changes, we’re changing with it – putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
INDHP
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Aftersales Advisor/Administrator employer: BCA Group
Contact Detail:
BCA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor/Administrator
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the B2B vehicle remarketing sector. Understanding the key players and trends can help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience in your discussions. Since the role focuses on delivering exceptional service, be ready to share specific examples of how you've resolved customer queries or complaints effectively.
✨Tip Number 3
Demonstrate your IT skills, particularly with Salesforce or similar platforms. If you have experience with data entry and document management, be prepared to discuss how you've used these tools to improve efficiency in previous roles.
✨Tip Number 4
Showcase your teamwork abilities by discussing past experiences where collaboration led to successful outcomes. BCA values team players, so emphasising your ability to work well with others will strengthen your application.
We think you need these skills to ace Aftersales Advisor/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Aftersales Advisor/Administrator role. Focus on customer service skills, attention to detail, and any IT proficiency, especially with Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the automotive industry and your ability to deliver excellent customer service. Mention specific examples of how you've resolved queries or complaints in previous roles.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided customer service or handled administrative tasks. Use metrics or specific achievements to demonstrate your impact in those positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at BCA Group
✨Showcase Your Customer Service Skills
As an Aftersales Advisor, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you successfully resolved customer queries or complaints, highlighting your ability to communicate effectively and maintain a positive attitude.
✨Highlight Attention to Detail
This role requires a keen eye for detail, especially when it comes to vehicle production administration and data entry. Be ready to discuss how you've ensured accuracy in your previous roles and how you approach tasks that require meticulous attention.
✨Familiarise Yourself with Relevant IT Skills
Since the job mentions the use of Salesforce and other IT systems, it's beneficial to brush up on these tools. If you have experience with similar software, be prepared to talk about it. If not, consider doing a bit of research to show your willingness to learn.
✨Demonstrate Teamwork and Problem-Solving Abilities
Being a team player is crucial in this role. Think of instances where you've collaborated with others to solve problems or improve processes. Sharing these experiences will show that you can work well within a team and contribute positively to the workplace culture.