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- Tasks: Manage ticketing and merchandise while enhancing fan experiences at games.
- Company: Join the London Lions, the UK's leading professional basketball club.
- Benefits: Exciting role with opportunities for growth in a dynamic sports environment.
- Other info: Flexible hours, including evenings and weekends, to support game days.
- Why this job: Be part of a cultural movement and shape experiences for passionate fans.
- Qualifications: 2-3 years in ticketing or merchandise roles, strong organisational skills required.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
Job Title: Commercial & Operations Coordinator
Location: London, UK
Role: Full time
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Company Overview:
The London Lions, the UK’s leading professional basketball club, are looking for a highly organized individual, to manage ticketing, merchandise and various operational tasks.
This is an exciting opportunity to partner with one of the fastest-growing sports and culture brands in the UK.
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Position Overview:
We’re looking for a dynamic, detail-driven and fan-focused Commercial & Ops Coordinator to lead two of our most important fan touchpoints-ticketing and merchandise as well as support in key operational responsibilities. You’ll play a key role in maximising attendance, growing revenue, enhancing the fan experience, and delivering smooth operations for the club.
This is a hands-on, high-impact role with responsibilities across strategy, logistics, stakeholder management and customer service.
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Key Responsibilities:
Ticketing Management
- Oversee all ticketing operations, including season tickets, single-game sales, school sales, and special promotions.
- Manage ticketing platforms, ensuring accurate inventory, pricing, and reporting.
- Provide exceptional customer service to fans, resolving ticketing inquiries and issues promptly during and at Game Days.
- Collaborate with marketing to drive ticket sales campaigns and attendance initiatives.
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Merchandise Operations
- Manage the club’s merchandise program, including inventory control, ordering, and vendor relationships.
- Coordinate merchandise sales at games, online, and through other retail channels.
- Ensure products align with brand standards and maximize revenue opportunities.
- Reply to customer enquiries and resolve order or service issues.
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Business Operations Support
- Assist with day-to-day administrative tasks including data entry, reporting, and document management.
- Support financial processes such as invoicing, expense tracking, and reconciliation.
- Manage vendor relationships and coordinate purchasing of supplies and services.
- Maintain accurate records across ticketing, merchandise, and operational databases.
- Contribute to operational process improvements and cross-departmental projects.
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Qualifications:
- 2-3 years of experience in ticketing, merchandise, or similar roles in sports or entertainment.
- Proficiency with ticketing and merchandise software (e.g. Ticketmaster, Klaviyo, Shopify etc.) and POS systems.
- Strong organizational skills with the ability to handle multiple priorities.
- Excellent communication and customer service skills.
- Flexible schedule with the ability to work evenings, weekends, and game days as needed.
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Key Attributes:
- Passion for sports and delivering outstanding fan experiences.
- Revenue-focused mindset with an eye for operational efficiency.
- Team player who thrives in a fast-paced environment.
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Requirements:
–  Must be London based or able to commute as required.
–  Ability to work out of normal office hours, including bank holidays and weekends.
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Join the Movement
The London Lions are not just a basketball team — we’re building a cultural movement. This is your chance to help shape the merchandise experience for thousands of fans each month while supporting a team at the heart of British basketball.
Commercial & Operations Coordinator employer: BC London Lions
Contact Detail:
BC London Lions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial & Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the sports and entertainment industry, especially those connected to ticketing and merchandise. Attend events, join relevant groups, and don’t be shy about asking for informational interviews.
✨Tip Number 2
Show your passion for sports! When you get the chance to chat with potential employers, let your enthusiasm for basketball and fan experiences shine through. Share any relevant experiences that highlight your love for the game and how it drives your work.
✨Tip Number 3
Be ready to demonstrate your skills! Prepare examples of how you've successfully managed ticketing or merchandise operations in the past. Use specific metrics to show how you’ve maximised attendance or revenue — numbers speak volumes!
✨Tip Number 4
Apply through our website! We want to see your application come through our platform, so make sure you take that step. It shows you're serious about joining the London Lions and helps us keep track of all the amazing talent out there.
We think you need these skills to ace Commercial & Operations Coordinator
Some tips for your application 🫡
Show Your Passion for Sports: When writing your application, let your love for sports shine through! We want to see how your enthusiasm aligns with our mission at the London Lions. Share any relevant experiences that highlight your passion for basketball or fan engagement.
Be Detail-Driven: As a Commercial & Ops Coordinator, attention to detail is key. Make sure your application is free from typos and clearly structured. We appreciate candidates who can present information in a concise and organised manner, just like we do in our operations!
Highlight Relevant Experience: Don’t forget to showcase your experience in ticketing, merchandise, or similar roles. We’re looking for someone who can hit the ground running, so make it easy for us to see how your background fits the bill. Use specific examples to illustrate your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re proactive and ready to join our team!
How to prepare for a job interview at BC London Lions
✨Know Your Stuff
Before the interview, dive deep into the London Lions' history, recent games, and merchandise offerings. Familiarise yourself with their ticketing processes and any promotions they’ve run. This shows genuine interest and helps you connect your experience to their needs.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational prowess. Discuss how you've managed multiple priorities in past roles, especially in ticketing or merchandise. Use specific metrics or outcomes to demonstrate your impact, like increased sales or improved customer satisfaction.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Think of scenarios where you resolved issues or enhanced fan experiences. The London Lions value exceptional service, so share how you can contribute to making every fan's experience memorable.
✨Flexibility and Team Spirit
Emphasise your willingness to work flexible hours, including evenings and weekends. Share examples of how you've thrived in fast-paced environments and collaborated with teams to achieve common goals. This will resonate well with their dynamic culture.