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- Tasks: Support the Senior Members Enquiries Officer and provide guidance on council matters.
- Company: BBS Recruitment, a leading agency in transport, logistics, and public sector roles.
- Benefits: 35-hour work week, professional development opportunities, and a supportive team environment.
- Why this job: Make a difference in your community while developing valuable skills in a dynamic role.
- Qualifications: Experience with IT databases and knowledge of relevant legislation required.
- Other info: Join a collaborative team focused on enhancing public service and compliance.
The predicted salary is between 30000 - 40000 £ per year.
BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Members Enquiries Officer for our client based in Tower Hamlets and surrounding areas.
Duties & Responsibilities as a Members Enquiries Officer:
- Support the Senior Members Enquiries Officer (SMEO) in raising the profile of the Members Enquiries functions within the Council, working with colleagues, elected Members and other council officers to achieve this.
- Maintain effective relationships with directorate managers across the organisation.
- Act professionally, providing accurate, timely, and helpful advice / guidance to the public, the Mayor’s Office, elected Members and council officers on the Mayor’s and Members enquiries matters, to ensure compliance. Sign-post as appropriate and seek advice from the Senior Members Enquiries Officer on complex matters.
- Audit, maintain and develop Members Enquiries webpages, databases and management information systems; support quality accreditation submissions as required.
- Maintain appropriate levels of confidentiality - handling confidential information and requests for opposing political groups in a professional, non-political and unbiased manner.
- Support the Council’s information governance framework, by assisting when required with updating webpages relating to the Transparency Code (TC), the Publication Scheme (PS) and the Disclosure Log (DL); engage with colleagues and other Council officers to obtain the relevant data and information.
- Maintain statistical data; when required produce regular and ad-hoc management reports for elected members and senior managers on Members Enquiries practice and compliance.
- Create accurate records on databases, that clearly identify time-scales, the responsible officers and departments. Maintain accurate information on manual/digital systems to ensure high quality of data, information security and compliance with the law.
Working Hours: 35 per week, Monday to Friday
Requirements of Members Enquiries Officer:
- Experience of using IT databases to record and retrieve management information, using reporting tools.
- Freedom of Information Act 2000, the Data Protection Act 2018, the Environmental Information Regulations 2004, and other relevant legislation.
- Knowledge of corporate complaints systems; regulatory complaints systems (e.g., Adults and Children’s Social Care Complaints, the Ombudsman complaint process).
If you have the relevant experience, please apply with your CV.
Members Enquiries Officer employer: BBS Recruitment
Contact Detail:
BBS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Members Enquiries Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport and logistics sector, or even those in social care and public sector roles. A friendly chat can lead to insider info about job openings that might not be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the council's recent initiatives and challenges. This shows you're genuinely interested and ready to contribute. Plus, it gives you some great talking points to impress the interviewers!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for a smoother process! We make it easy for you to showcase your experience and skills directly to employers looking for someone just like you. Don’t miss out on that chance!
We think you need these skills to ace Members Enquiries Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Members Enquiries Officer role. Highlight your relevant experience and skills that match the job description, especially your knowledge of IT databases and compliance with legislation.
Showcase Your Communication Skills: As a Members Enquiries Officer, you'll need to communicate effectively with various stakeholders. Use your application to demonstrate your ability to provide accurate and helpful advice, and mention any experience you have in maintaining professional relationships.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, ensure that all information is accurate and well-organised. This will show us that you can maintain high-quality data and comply with legal requirements.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this opportunity!
How to prepare for a job interview at BBS Recruitment
✨Know Your Stuff
Make sure you brush up on the relevant legislation like the Freedom of Information Act and Data Protection Act. Being able to discuss these confidently will show that you’re not just familiar with the role but also understand the legal framework surrounding it.
✨Showcase Your IT Skills
Since the role involves using IT databases, be prepared to talk about your experience with them. Bring examples of how you've used reporting tools in the past to manage information effectively. This will demonstrate your technical competence.
✨Build Rapport
As a Members Enquiries Officer, maintaining relationships is key. During the interview, try to connect with your interviewers by asking insightful questions about their team dynamics and how they collaborate with other departments. This shows you’re a team player.
✨Be Professional and Unbiased
You’ll need to handle sensitive information, so it’s crucial to convey your understanding of confidentiality. Share examples from your past roles where you’ve managed confidential matters professionally, highlighting your ability to remain unbiased.