At a Glance
- Tasks: Manage billing and collection of Council Tax and Business Rates while providing expert customer support.
- Company: BBS Recruitment, a leading agency in the transport and logistics sector.
- Benefits: Flexible working with 4 days remote, competitive salary, and professional development opportunities.
- Other info: Join a dynamic team with a commitment to high-quality customer care.
- Why this job: Make a real difference in local communities while developing your skills in a supportive environment.
- Qualifications: Knowledge of local taxation and strong customer service experience required.
The predicted salary is between 29096 - 35562 £ per year.
BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across all UK.
We are currently recruiting for a Senior Revenues Officer for our client based in Islington.
Responsibilities for Senior Revenues Officer
- Manage the billing, collection and recovery of Council Tax and Business Rates.
- Assess liability, exemptions, discounts, reliefs and hardship applications in line with legislation and Council policy.
- Handle complex customer enquiries and provide professional advice by telephone, email and in writing.
- Set up and monitor payment arrangements and take appropriate recovery action where required.
- Maintain accurate Council Tax and Business Rates records, including sensitive customer information.
- Investigate and resolve complex account issues, liaising with internal departments, other councils and external agencies.
- Identify cases for Section 13(A) discounts, hardship relief and write-offs and prepare reports for management.
- Trace absconders and support revenue collection and fraud prevention using appropriate systems.
- Support billing and recovery notices, exception reports and improvements to systems and processes.
- Attend Magistrates’ Court hearings when required and assist with evidence and customer guidance.
- Meet service targets, prioritise workloads and support colleagues across the Revenues Service.
Requirements for Senior Revenues Officer
- Knowledge of Council Tax, Business Rates and local taxation legislation.
- Experience handling complex customer service enquiries, including difficult or confrontational customers.
- Experience dealing with complex revenues cases and understanding their impact on Council income.
- Ability to interpret legislation and Council policy when making decisions.
- Strong organisational, numerical and problem-solving skills, with the ability to meet targets and deadlines.
- Excellent written and verbal communication skills.
- Ability to work independently, take ownership of issues and use initiative.
- Ability to maintain accurate and secure computer records and handle sensitive information.
- Ability to work effectively with internal departments, external agencies and customers.
- Commitment to high-quality customer care while achieving income collection and recovery objectives.
- Ability to comply with GDPR, Council policies and other relevant requirements.
- Enhanced DBS
- Working Pattern: 4 days remote and 1 day in the office
- Working Hours: 35hours/week
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Senior Revenues Officer in London employer: BBS Recruitment
BBS Recruitment is an excellent employer for HGV Class 1 Drivers, offering ongoing work with a major transport and logistics company in Chelmsford. With flexible shift patterns, competitive pay rates, and opportunities for permanent employment, employees can enjoy a supportive work culture that prioritises safety and reliability. The company also values professional growth, providing a platform for drivers to enhance their skills while working independently in a dynamic environment.
