At a Glance
- Tasks: Provide emergency response services and coordinate urgent issues for residents outside normal hours.
- Company: BBS Recruitment, a leading agency in transport, logistics, and social care.
- Benefits: Remote work after training, flexible hours, and valuable experience in emergency response.
- Other info: Work independently during nights and weekends with opportunities for personal growth.
- Why this job: Make a real difference by helping residents during emergencies and developing vital skills.
- Qualifications: Experience in customer service or emergency response, strong communication, and decision-making skills.
The predicted salary is between 30000 - 40000 £ per year.
BBS Recruitment is an independent recruitment agency specialising in the transport and logistics sector, supplying a variety of clients across London, Hertfordshire, and the surrounding areas. We are currently recruiting for an experienced Out of Hours Emergency Officer to work for our client based in Islington.
As an Out of Hours Emergency Officer, you will play a vital role in providing an effective emergency response service outside normal council operating hours. You will ensure urgent issues affecting residents are assessed, prioritised, and resolved appropriately while acting as the first point of contact for emergency enquiries and coordinating responses with relevant council departments, contractors, and partner agencies.
Key Responsibilities:- Handle emergency telephone calls, emails, and referrals from residents, emergency services, and partner organisations.
- Assess the urgency of incidents and determine appropriate actions in accordance with council policies and procedures.
- Coordinate emergency responses relating to:
- Housing repairs
- Homelessness
- Anti-social behaviour
- Noise complaints
- Safeguarding concerns
- Other urgent matters
- Liaise with police, ambulance services, fire services, social care teams, housing officers, and emergency contractors.
- Provide advice, guidance, and reassurance to residents during emergency situations.
- Maintain accurate records of incidents, actions taken, and outcomes using council IT systems.
- Monitor emergency inboxes and reporting systems during out-of-hours shifts.
- Escalate complex or high-risk incidents to senior managers where necessary.
- Ensure compliance with safeguarding, confidentiality, health and safety, and data protection requirements.
- 35 hours per week
- Night shifts and weekend night shifts
- Approximately 1:00am – 9:00am
- 5 days per week
- 100% remote following completion of training
- Previous experience in customer service, housing, emergency response, social care, local authority, or a similar environment.
- Strong customer service and communication skills.
- Ability to remain calm and make sound decisions under pressure.
- Experience dealing with vulnerable individuals and sensitive situations.
- Excellent organisational and record-keeping abilities.
- Competent in Microsoft Office and case management systems.
- Ability to work independently during evenings, nights, weekends, and bank holidays.
- Knowledge of safeguarding, confidentiality, and data protection requirements.
- Ability to prioritise workloads and respond effectively to emergency situations.
- Remote after training.
If you wish to apply for this opportunity, please submit an up-to-date CV.
Out of Hours Emergency Officer in London employer: BBS Recruitment
BBS Recruitment is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As an Out of Hours Emergency Officer, you will benefit from flexible remote working arrangements after training, allowing for a better work-life balance while making a meaningful impact in the community. With opportunities to develop your skills in emergency response and customer service, you'll be part of a dedicated team committed to providing vital support to residents in need.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Emergency Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the transport and logistics sector, or even those in social care. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to emergency response scenarios. We want you to show off your calm decision-making skills under pressure, so think of examples from your past experiences.
✨Tip Number 3
Don’t forget to research the council’s policies and procedures! Knowing their approach to emergencies will help you stand out as a candidate who’s genuinely interested and ready to jump in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Out of Hours Emergency Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Out of Hours Emergency Officer role. Highlight your relevant experience in emergency response, customer service, and any specific skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills:In your application, don’t just list your skills—show us how you've used them in real situations. Whether it’s handling emergencies or working with vulnerable individuals, give us examples that demonstrate your ability to stay calm under pressure.
Keep It Professional:While we love a friendly tone, make sure your application is professional. Use clear language, check for typos, and ensure your formatting is consistent. A polished application shows us you’re serious about joining our team!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Let’s get your application rolling!
How to prepare for a job interview at BBS Recruitment
✨Know Your Stuff
Make sure you understand the key responsibilities of the Out of Hours Emergency Officer role. Familiarise yourself with emergency response protocols, especially in housing and social care. This will help you answer questions confidently and show that you're ready to handle urgent situations.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've dealt with emergencies or sensitive situations. Highlight your customer service skills and how you've successfully communicated with vulnerable individuals. This will demonstrate your ability to remain calm under pressure.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to emergency response and customer service. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the role or the organisation. This shows your genuine interest and helps you assess if the job is the right fit for you. For example, ask about the types of incidents you might encounter or how the team collaborates during emergencies.
