Lettings Officer

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire, and surrounding areas. We also recruit for Social Care and Public Sector roles.

We are currently recruiting a Lettings Officer for our client based in Essex.

Responsibilities for Lettings Officer:

• Manage the letting of garages, parking spaces, barrow stores and other non-residential properties, minimising vacant periods and maximising rental income.
• Maintain and manage waiting lists for public sector residents and private sector applicants, ensuring records are accurate and up to date.
• Process and assess applications in accordance with lettings policies, procedures and eligibility requirements.
• Conduct property and site inspections to identify vacant units, disrepair, anti-social behaviour and other issues affecting lettings.
• Liaise with repairs teams, contractors and relevant departments to ensure necessary repairs are completed promptly, and properties are ready for re-letting.
• Coordinate the allocation and sign-up process for new applicants, verifying documentation, issuing licence agreements and ensuring accurate information is recorded.
• Explain licence terms and conditions, rental charges, service charges, payment methods and the consequences of rent arrears to applicants and existing licensees.
• Promote direct debit payments and ensure initial payments and ongoing charges are correctly applied to customer accounts.
• Monitor compliance with licence agreements, investigate breaches and undertake enforcement action where necessary, including preparing information for potential legal proceedings.
• Support customers with online accounts and encourage the use of digital services, including the MySouthwark portal.
• Respond to customer enquiries and complaints, providing accurate information and resolving issues professionally and efficiently.
• Work collaboratively with internal departments, including Housing, Repairs, Resident Services, Parking Enforcement and Anti-Social Behaviour teams, to resolve issues.
• Attend resident meetings, working groups and public forums, providing updates and responding to questions about lettings services.
• Ensure compliance with health and safety requirements, fire risk assessments, data protection, equality and diversity policies, and lone-working procedures.
• Maintain accurate records and provide information to support effective service delivery, minimise void losses and improve customer satisfaction.

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