At a Glance
- Tasks: Manage billing and collection of Council Tax and Business Rates while providing expert customer support.
- Company: BBS Recruitment, a leading agency in the transport and logistics sector.
- Benefits: Flexible working with 4 days remote, competitive salary, and professional development opportunities.
- Other info: Join a dynamic team with a commitment to high-quality customer care and career growth.
- Why this job: Make a real difference in local communities while developing your skills in a supportive environment.
- Qualifications: Knowledge of local taxation and experience in complex customer service required.
BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across all UK.
We are currently recruiting for a Senior Revenues Officer for our client based in Islington.
Responsibilities for Senior Revenues Officer
- Manage the billing, collection and recovery of Council Tax and Business Rates.
- Assess liability, exemptions, discounts, reliefs and hardship applications in line with legislation and Council policy.
- Handle complex customer enquiries and provide professional advice by telephone, email and in writing.
- Set up and monitor payment arrangements and take appropriate recovery action where required.
- Maintain accurate Council Tax and Business Rates records, including sensitive customer information.
- Investigate and resolve complex account issues, liaising with internal departments, other councils and external agencies.
- Identify cases for Section 13(A) discounts, hardship relief and write-offs and prepare reports for management.
- Trace absconders and support revenue collection and fraud prevention using appropriate systems.
- Support billing and recovery notices, exception reports and improvements to systems and processes.
- Attend Magistrates’ Court hearings when required and assist with evidence and customer guidance.
- Meet service targets, prioritise workloads and support colleagues across the Revenues Service.
Requirements for Senior Revenues Officer
- Knowledge of Council Tax, Business Rates and local taxation legislation.
- Experience handling complex customer service enquiries, including difficult or confrontational customers.
- Experience dealing with complex revenues cases and understanding their impact on Council income.
- Ability to interpret legislation and Council policy when making decisions.
- Strong organisational, numerical and problem-solving skills, with the ability to meet targets and deadlines.
- Excellent written and verbal communication skills.
- Ability to work independently, take ownership of issues and use initiative.
- Ability to maintain accurate and secure computer records and handle sensitive information.
- Ability to work effectively with internal departments, external agencies and customers.
- Commitment to high-quality customer care while achieving income collection and recovery objectives.
- Ability to comply with GDPR, Council policies and other relevant requirements.
- Enhanced DBS
- Working Pattern: 4 days remote and 1 day in the office
- Working Hours: 35hours/week
Senior Revenues Officer in Islington employer: BBS Recruitment
BBS Recruitment is an excellent employer for HGV Class 1 Drivers, offering ongoing work with a major transport and logistics company in Chelmsford. With flexible shift patterns, competitive pay rates, and opportunities for permanent employment, employees can enjoy a supportive work culture that prioritises safety and reliability. The company also values professional growth, providing a platform for drivers to enhance their skills while working independently in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Revenues Officer in Islington
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like BBS Recruitment, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like BBS Recruitment and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Senior Revenues Officer in Islington
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for BBS Recruitment and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at BBS Recruitment
✨Get to Know Public Sector Values
Before your interview with BBS Recruitment, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for BBS Recruitment.
