At a Glance
- Tasks: Provide emergency response services and support residents during urgent situations.
- Company: BBS Recruitment, a leading agency in transport, logistics, and social care.
- Benefits: Remote work after training, flexible hours, and valuable experience in emergency response.
- Other info: Work nights and weekends, with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Experience in customer service or emergency response; strong communication skills required.
BBS Recruitment is an independent recruitment agency specialising in the transport and logistics sector, supplying a variety of clients across London, Hertfordshire, and the surrounding areas. We are currently recruiting for an experienced Out of Hours Emergency Officer to work for our client based in Islington. As an Out of Hours Emergency Officer, you will play a vital role in providing an effective emergency response service outside normal council operating hours. You will ensure urgent issues affecting residents are assessed, prioritised, and resolved appropriately while acting as the first point of contact for emergency enquiries and coordinating responses with relevant council departments, contractors, and partner agencies.
Key Responsibilities:
- Handle emergency telephone calls, emails, and referrals from residents, emergency services, and partner organisations.
- Assess the urgency of incidents and determine appropriate actions in accordance with council policies and procedures.
- Coordinate emergency responses relating to:
- Housing repairs
- Homelessness
- Anti-social behaviour
- Noise complaints
- Safeguarding concerns
- Other urgent matters
- Liaise with police, ambulance services, fire services, social care teams, housing officers, and emergency contractors.
- Provide advice, guidance, and reassurance to residents during emergency situations.
- Maintain accurate records of incidents, actions taken, and outcomes using council IT systems.
- Monitor emergency inboxes and reporting systems during out-of-hours shifts.
- Escalate complex or high-risk incidents to senior managers where necessary.
- Ensure compliance with safeguarding, confidentiality, health and safety, and data protection requirements.
Working Hours:
- 35 hours per week
- Night shifts and weekend night shifts
- Approximately 1:00am – 9:00am
- 5 days per week
- 100% remote following completion of training
Requirements:
- Previous experience in customer service, housing, emergency response, social care, local authority, or a similar environment.
- Strong customer service and communication skills.
- Ability to remain calm and make sound decisions under pressure.
- Experience dealing with vulnerable individuals and sensitive situations.
- Excellent organisational and record-keeping abilities.
- Competent in Microsoft Office and case management systems.
- Ability to work independently during evenings, nights, weekends, and bank holidays.
- Knowledge of safeguarding, confidentiality, and data protection requirements.
- Ability to prioritise workloads and respond effectively to emergency situations.
- Remote after training.
If you wish to apply for this opportunity, please submit an up-to-date CV.
Out of Hours Emergency Officer in Islington employer: BBS Recruitment
BBS Recruitment is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As an Out of Hours Emergency Officer in Islington, you will benefit from flexible remote working arrangements after training, competitive pay, and the opportunity to make a meaningful impact in the community by responding to urgent resident needs. Join us to be part of a dedicated team that values your contributions and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Emergency Officer in Islington
✨Tip Number 1
Network like a pro! Reach out to your contacts in the transport, logistics, or social care sectors. Let them know you're on the lookout for opportunities like the Out of Hours Emergency Officer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for emergency response roles and practice your answers. Think about scenarios where you've had to stay calm under pressure or handle sensitive situations. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Out of Hours Emergency Officer. Keep an eye on our listings and don’t hesitate to hit that apply button – we’re rooting for you!
We think you need these skills to ace Out of Hours Emergency Officer in Islington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Out of Hours Emergency Officer role. Highlight your experience in emergency response, customer service, and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills:In your application, emphasise your strong communication and organisational skills. Mention specific examples where you've remained calm under pressure or dealt with sensitive situations. This will help us see your potential in handling emergencies.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to read. We appreciate straightforward applications that get right to the heart of your experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at BBS Recruitment
✨Know Your Stuff
Make sure you understand the key responsibilities of the Out of Hours Emergency Officer role. Familiarise yourself with emergency response protocols, especially in housing and social care. This will help you answer questions confidently and show that you're ready to handle urgent situations.
✨Stay Calm Under Pressure
Since this role involves dealing with emergencies, practice how you would respond to high-pressure scenarios. Think of examples from your past experience where you had to make quick decisions or manage sensitive situations. This will demonstrate your ability to remain composed when it matters most.
✨Show Off Your Communication Skills
As the first point of contact for emergencies, strong communication is key. Prepare to discuss how you've effectively communicated with residents or partner agencies in previous roles. Highlight any experience you have in providing reassurance and guidance during tough times.
✨Be Ready to Discuss Compliance
Understanding safeguarding, confidentiality, and data protection is crucial for this position. Brush up on these topics and be prepared to discuss how you've ensured compliance in your previous roles. This will show that you take these responsibilities seriously and are well-equipped for the job.
