At a Glance
- Tasks: Provide top-notch customer service to residents and resolve their enquiries efficiently.
- Company: Join a leading local authority in Islington with a supportive team.
- Benefits: Monday to Friday shifts, training provided, and hybrid working options.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 20790 - 25410 £ per year.
We are currently recruiting for an experienced Customer Service Agent to join our client s team based in Islington.
The ideal candidate will have at least one year s experience working within a local authority environment and be confident providing high-quality customer service to residents and service users.
This is an excellent opportunity to join a busy and supportive Contact Centre, providing a high-quality customer service to residents across the borough.
As the first point of contact, you will play a vital role in delivering an efficient, professional, and compassionate service to members of the public.
Key Responsibilities of the Call Centre Advisor
- Answer incoming telephone calls from residents, providing a professional, friendly, and efficient service.
- Respond to enquiries relating to council services, housing, repairs, and other local authority services.
- Provide practical advice, guidance, and solutions in line with council policies and procedures.
- Support vulnerable or distressed residents with empathy, patience, and professionalism.
- Accurately record customer enquiries and update information on the council's CRM and case management systems.
- Ensure all customer interactions are documented clearly and accurately.
- Escalate complex enquiries to the appropriate department where necessary.
- Work collaboratively with internal teams to resolve customer issues promptly.
- Meet individual and team performance targets while maintaining excellent customer service standards.
- Handle confidential information in accordance with GDPR and council policies.
- Maintain a positive and professional approach in a fast-paced contact centre environment.
Requirements for the Call Centre Advisor
- Previous experience working in a call centre, customer service, or contact centre environment.
- Excellent communication and active listening skills.
- Ability to remain calm and professional when dealing with challenging or vulnerable customers.
- Strong problem-solving and decision-making abilities.
- Good IT skills, including experience using CRM or case management systems.
- Excellent organisational skills and attention to detail.
- Ability to work effectively as part of a team and manage a busy workload.
What We Offer for the Call Centre Advisor
- Monday to Friday shift patterns between 8:00am and 8:00pm, with occasional Saturday shifts (8:00am 12:00pm).
- Opportunity to gain valuable experience with one of London's leading local authorities.
- Training will be given
- Support from a dedicated recruitment consultant throughout your assignment.
- Hybrid Working
- #J-18808-Ljbffr
Call Centre Advisor employer: BBS Recruitment
BBS Recruitment is an excellent employer, offering a flexible remote working environment that promotes work-life balance while allowing you to engage with a dynamic team in Wokingham. With a focus on employee growth and development, we provide opportunities for professional advancement and foster a collaborative culture where your contributions are valued. Join us to enjoy competitive compensation and the chance to make a meaningful impact in financial governance.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BBS Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BBS Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BBS Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at BBS Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BBS Recruitment!
How to prepare for a job interview at BBS Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
