At a Glance
- Tasks: Provide first-line IT support and resolve tech issues across the organisation.
- Company: Join a leading company in life sciences with a focus on innovation.
- Benefits: Competitive salary, health care, generous leave, and career development opportunities.
- Other info: Dynamic work environment with state-of-the-art facilities and growth potential.
- Why this job: Make a real impact by helping others with their tech needs every day.
- Qualifications: Basic IT knowledge and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The IT Service Desk Specialist serves as the primary point of contact for all technology needs across the organisation. This role is responsible for rapid triage, resolving Tier 1 infrastructure and internal application requests, and managing the life cycle of support tickets.
Location: Crumlin site. This is a permanent, full‑time position.
Responsibilities:
- Act as the single point of contact across all company locations, providing comprehensive first line support for both IT infrastructure and internal business applications.
- Deliver exceptional customer service by managing the ticket lifecycle within our RMM tool, ensuring adherence to established SLAs.
- Empower end‑users by providing plain‑language troubleshooting, basic “how‑to” guidance, and in‑situ training for core company applications.
- Maintain high customer satisfaction scores by championing proactive communication, ensuring users are consistently updated on ticket progress, next steps, and expected resolution times.
- Manage Identity and Access Management requests via Active Directory, handling user onboarding/offboarding, password resets, and strictly enforcing Role‑Based Access Control (RBAC).
- Provision, configure, and deploy endpoints (laptops, desktops, mobile) to company standards, ensuring a seamless Day‑1 experience for new hires.
- Troubleshoot and resolve client‑side issues within the Microsoft Windows environment, Microsoft 365 suite, and standard network peripherals (printers, meeting room tech).
Benefits:
- Competitive Salary with Yearly Salary Reviews
- 5% Contributory Pension Scheme
- Life Assurance (4x Annual Salary)
- Private Health Care Scheme – including dental
- Global Employee Wellbeing Programme
- Reward and Recognition Programme
- Commitment to Career Development
- Generous Annual Leave Package
- Cycle to Work Scheme
- Refer A Friend Scheme
- Subsidised Canteen
- Free Onsite Parking
- Electrical Vehicle Lease Scheme
- Electrical Charging Points
- State of the Art Facilities – Certified Centres of Excellence
We’re also focused on development, creating an environment that allows our employees to nurture their talent and empowers you to make a difference. This is achieved by providing our employees with access to learning opportunities to help achieve personal career goals.
BBI are an equal opportunity employer and believe in fair treatment for all candidates. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
IT Service Desk Specialist in Crumlin employer: BBI
BBI is an exceptional employer located at our Crumlin site, offering a supportive work culture that prioritises employee wellbeing and career development. With competitive salaries, comprehensive benefits including private healthcare and a generous leave package, we empower our IT Service Desk Specialists to thrive in their roles while making a meaningful impact in the life sciences sector. Our commitment to nurturing talent and providing state-of-the-art facilities ensures that you can grow professionally while contributing to life-saving advancements.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Specialist in Crumlin
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with IT issues, brush up on common problems and solutions related to Microsoft Windows and Microsoft 365. Being able to demonstrate your knowledge can really impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace IT Service Desk Specialist in Crumlin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Specialist role. Highlight relevant experience, especially in customer service and technical support, to show us you’re the right fit for our team.
Showcase Your Skills:Don’t forget to showcase your technical skills! Mention your experience with Microsoft Windows, Microsoft 365, and any ticketing systems you've used. We want to see how you can hit the ground running!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our mission at StudySmarter. Keep it friendly and professional!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BBI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure and internal applications. Familiarise yourself with common troubleshooting techniques for Microsoft Windows, Microsoft 365, and network peripherals. Being able to speak confidently about these topics will show that you're ready to tackle the role head-on.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples of how you've successfully helped users in the past. Think about times when you managed a support ticket or resolved an issue while keeping the user informed. This will demonstrate your ability to maintain high customer satisfaction scores.
✨Practice Plain-Language Communication
As an IT Service Desk Specialist, you'll need to explain technical concepts in simple terms. Practice explaining common IT issues and solutions as if you were talking to someone with no tech background. This will help you convey your ability to empower end-users effectively during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Prepare for questions like how you'd handle a high-priority ticket or manage user onboarding. Think through your responses and be ready to discuss your thought process, as this will highlight your proactive approach to IT support.
