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- Tasks: Provide top-notch technical support and troubleshoot customer queries.
- Company: Join BBI, a leader in health innovation and life-saving solutions.
- Benefits: Enjoy competitive salary, private healthcare, and generous leave.
- Why this job: Make a real difference in health while developing your career.
- Qualifications: Degree in Chemistry or Bio Sciences; experience in technical support preferred.
- Other info: Work from home with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
BBI exists to help our customers create advances that improve health and save lives. We are seeking a Technical Support Associate to join our team. This is a permanent, full-time position.
The Technical Support team is a critical customer facing role at the forefront of managing and resolving all customer technical product support requirements. The Technical Support Associate will provide technical support and troubleshooting expertise to customers and internal stakeholders across BBI’s product portfolio, and establish a trusted advisor relationship to ensure customer satisfaction with BBI products.
The role requires efficient and effective communication with customers and internal departments to deliver query resolutions, working cross-functionally with regulatory, quality, product management, operations, and the sales team. They will act as the point of coordination for relevant projects, action plans and activities addressing customer support needs, and utilise SFDC to capture and track key activities.
The Technical Support Associate will be responsible for identifying revenue opportunities through technical engagements, promoting and driving BBI’s customization services and offerings. This will be part of day-to-day technical support activities, participation in Expert to Expert events (and similar), and generally promoting these capabilities in all customer engagements.
This multi-skilled role will ensure a smooth customer journey, deliver improved customer centricity and support, and increase sales effectiveness by minimising sales and account manager involvement in technical query resolution.
You Should Apply If
- Bachelor's degree in Chemistry, Bio Sciences or related discipline
- Master’s or Doctorate Degree preferred
- Sales and negotiation training
- Recent experience providing technical support in a similar organisation
- Professional level pharmaceutical, life sciences or biotechnology industry experience essential
- Sound technical knowledge/understanding of IVD reagents products
- Knowledge of other functions that provide inputs regularly such as Operations, R&D, Supply Chain, Product Management, Technical Transfer, Sales, QA etc.
- Task management experience with ability to lead and coordinate cross functionally
- Practical experience applying Lean and/or Six Sigma techniques
- Demonstrated experience collaborating and building strong, long-term strategic relationships with internal/external partners at all levels
If this role sounds like it’s for you, click ‘apply’ today. Once we’ve received your application, a member of our recruitment team will be in touch to arrange a call. On this call, we’ll tell you more about working at BBI Solutions, what a day in the life of this position looks like and discuss the next stages of the recruitment process.
We are committed to promoting and protecting the physical, financial, and emotional well-being of all our employees. We’re focused on providing global resources and site-specific benefits that support health and wellbeing.
- Competitive Salary with Yearly Salary Reviews
- 5% Contributory Pension Scheme
- Life Assurance (4x Annual Salary)
- Private Health Care Scheme – including dental
- Global Employee Wellbeing Programme
- Reward and Recognition Programme
- Commitment to Career Development
- Generous Annual Leave Package
- Cycle to Work Scheme
- Refer A Friend Scheme
- Subsidised Canteen
- Free Onsite Parking
- Electrical Vehicle Lease Scheme
- Electrical Charging Points
- State of the Art Facilities – Certified Centres of Excellence
For more than 70 years, we’ve been perfecting reagents, both native and recombinant, to help IVD and life-science teams turn breakthrough ideas into reliable, life-saving advances. Great products are only the start. From troubleshooting tricky performance issues and customising reagents to meeting new regulatory standards, our scientists work to clear obstacles and accelerate progress. We continue to invest in new recombinant capabilities to help create diagnostics that improve health and save lives in a more ethical and sustainable way.
BBI are an equal opportunity employer and believe in fair treatment for all candidates. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
To stay up to date with BBI’s global activities, follow us on Facebook, X and LinkedIn. Please note that we reserve the right to close this advertisement at any time upon securing a suitable candidate.
Technical Support Associate employer: BBI Solutions - Maine (Formerly Maine Biotechnology Services)
Contact Detail:
BBI Solutions - Maine (Formerly Maine Biotechnology Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Associate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BBI and its products. Understanding their mission to improve health and save lives will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing technical support, brush up on common issues related to IVD reagents. Being able to demonstrate your problem-solving abilities during the interview can really set you apart.
✨Tip Number 3
Show off your communication skills! As a Technical Support Associate, you'll need to communicate effectively with customers and internal teams. Be ready to share examples of how you've successfully resolved customer queries in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the BBI team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Technical Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and any specific skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can contribute to our mission at BBI. Keep it engaging and personal.
Showcase Your Technical Knowledge: Since this role involves technical product support, don’t forget to mention your understanding of IVD reagents and any relevant industry experience. We love seeing candidates who know their stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all applicants efficiently.
How to prepare for a job interview at BBI Solutions - Maine (Formerly Maine Biotechnology Services)
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially regarding IVD reagents products. Familiarise yourself with BBI’s product portfolio and be ready to discuss how your background in Chemistry or Bio Sciences can contribute to the role.
✨Communication is Key
Since this role involves a lot of customer interaction, practice clear and effective communication. Think about examples where you've successfully resolved technical issues for customers and be prepared to share those stories during the interview.
✨Show Your Team Spirit
This position requires cross-functional collaboration, so highlight your experience working with different teams. Be ready to discuss how you've built strong relationships with internal and external partners in previous roles.
✨Be Solution-Oriented
Prepare to demonstrate your problem-solving skills. Think of specific instances where you've identified revenue opportunities through technical engagements or improved customer satisfaction. This will show that you're proactive and focused on results.
