At a Glance
- Tasks: Be the go-to tech guru, solving IT issues and supporting users across the company.
- Company: Join a forward-thinking organisation that values innovation and teamwork.
- Benefits: Enjoy competitive pay, health perks, and a focus on your career growth.
- Other info: Work in a vibrant environment with excellent facilities and support for your wellbeing.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Basic IT knowledge and a passion for customer service are key.
The predicted salary is between 30000 - 40000 £ per year.
The IT Service Desk Specialist serves as the primary point of contact for all technology needs across the organization, responsible for rapid triage, resolving Tier 1 infrastructure and internal application requests, and managing the lifecycle of support tickets. This customer‑focused role leverages internal knowledge bases for first‑contact resolution and manages escalations with third‑party software vendors.
Responsibilities:
- Act as single point of contact across all company locations, providing 1st line support for IT infrastructure and internal business applications.
- Deliver exceptional customer service by managing the ticket lifecycle within the RMM tool, ensuring adherence to established SLAs.
- Empower end‑users by providing plain‑language troubleshooting, basic 'how‑to' guidance and in‑situ training for core company applications.
- Maintain high customer satisfaction scores by proactive communication, ensuring users are consistently updated on ticket progress, next steps, and expected resolution times.
- Manage Identity and Access Management requests via Active Directory, handling onboarding/off‑boarding, password resets, and enforcing RBAC.
- Provision, configure, and deploy endpoints (laptops, desktops, mobile) to company standards for a seamless Day‑1 experience for new hires.
- Troubleshoot and resolve client‑side issues within the Microsoft Windows environment, Microsoft 365 suite, and standard network peripherals (printers, meeting‑room technology).
Benefits:
- Competitive salary with yearly salary reviews
- 5% contributory pension scheme
- Life assurance (4x annual salary)
- Private health care scheme, including dental
- Global employee wellbeing programme
- Reward and recognition programme
- Commitment to career development
- Generous annual leave package
- Cycle to work scheme
- Refer a friend scheme
- Subsidised canteen
- Free on‑site parking
- Electric vehicle lease scheme
- Electric charging points
- State‑of‑the‑art facilities – certified centres of excellence
Equal Opportunities: BBI is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
IT Service Desk Specialist in Newport employer: BBI Solutions - Maine (Formerly Maine Biotechnology Services)
As an IT Service Desk Specialist at our Crumlin location, you will join a dynamic team dedicated to delivering exceptional customer service and technical support. We pride ourselves on fostering a supportive work culture that prioritises employee growth through ongoing training and development opportunities, alongside a competitive benefits package that includes private healthcare, a generous pension scheme, and state-of-the-art facilities. With a commitment to wellbeing and a focus on career advancement, we offer a rewarding environment for those looking to make a meaningful impact in their role.
Contact Details:
BBI Solutions - Maine (Formerly Maine Biotechnology Services) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Specialist in Newport
✨Tip Number 1
Get to know the company inside out! Research their IT infrastructure and internal applications. This way, when you chat with them, you can show off your knowledge and how you can help improve their service desk operations.
✨Tip Number 2
Practice your troubleshooting skills! Think of common issues users face and how you'd resolve them. Being able to demonstrate your problem-solving abilities in real-time will definitely impress during interviews.
✨Tip Number 3
Don’t underestimate the power of communication! Be ready to explain technical concepts in plain language. This is key for a role that focuses on customer service and support, so practice makes perfect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Desk Specialist in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Specialist role. Highlight relevant experience, especially in providing first-line support and managing ticket lifecycles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can deliver exceptional customer service. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved technical issues in the past. We’re keen on candidates who can demonstrate their troubleshooting abilities and proactive communication skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at BBI Solutions - Maine (Formerly Maine Biotechnology Services)
✨Know Your Tech Inside Out
As an IT Service Desk Specialist, you'll need to be familiar with the Microsoft Windows environment and the Microsoft 365 suite. Brush up on common troubleshooting steps and be ready to demonstrate your knowledge during the interview. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Showcase Your Customer Service Skills
This role is all about providing exceptional customer service. Prepare examples of how you've handled difficult situations or resolved issues for users in the past. Highlight your ability to communicate technical information in plain language, as this is crucial for empowering end-users.
✨Familiarise Yourself with Ticketing Systems
Since you'll be managing the ticket lifecycle within an RMM tool, it’s beneficial to have some experience or knowledge of ticketing systems. If you’ve used any in previous roles, be ready to discuss how you managed tickets and ensured adherence to SLAs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common IT issues and how you would approach them. Practising these scenarios can help you articulate your thought process clearly, which is key to impressing the interviewers.
