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- Tasks: Provide top-notch technical support and troubleshoot customer queries.
- Company: BBI, a leader in health innovation for over 70 years.
- Benefits: Competitive salary, private healthcare, generous leave, and career development opportunities.
- Why this job: Join a mission-driven team making a real difference in health and lives.
- Qualifications: Degree in Chemistry or Bio Sciences; technical support experience preferred.
- Other info: Work from home with a focus on employee wellbeing and growth.
The predicted salary is between 30000 - 42000 £ per year.
BBI exists to help our customers create advances that improve health and save lives. We are seeking a Technical Support Associate to join our team. This is a permanent, full-time position.
The Technical Support team is a critical customer-facing role at the forefront of managing and resolving all customer technical product support requirements. The Technical Support Associate will provide technical support and troubleshooting expertise to customers and internal stakeholders across BBI’s product portfolio, establishing a trusted advisor relationship to ensure customer satisfaction with BBI products.
The role requires efficient and effective communication with customers and internal departments to deliver query resolutions, working cross-functionally with regulatory, quality, product management, operations, and the sales team. They will act as the point of coordination for relevant projects, action plans, and activities addressing customer support needs, utilising SFDC to capture and track key activities.
The Technical Support Associate will be responsible for identifying revenue opportunities through technical engagements, promoting and driving BBI’s customisation services and offerings. This will be part of day-to-day technical support activities, participation in Expert to Expert events (and similar), and generally promoting these capabilities in all customer engagements. This multi-skilled role will ensure a smooth customer journey, deliver improved customer centricity and support, and increase sales effectiveness by minimising sales and account manager involvement in technical query resolution.
You Should Apply If
- Bachelor's degree in Chemistry, Bio Sciences or related discipline
- Master’s or Doctorate Degree preferred
- Sales and negotiation training
- Recent experience providing technical support in a similar organisation
- Professional level pharmaceutical, life sciences or biotechnology industry experience essential
- Sound technical knowledge/understanding of IVD reagents products
- Knowledge of other functions that provide inputs regularly such as Operations
Why Choose BBI
- We are committed to promoting and protecting the physical, financial, and emotional well-being of all our employees.
- Competitive Salary with Yearly Salary Reviews
- 5% Contributory Pension Scheme
- Life Assurance (4x Annual Salary)
- Private Health Care Scheme – including dental
- Global Employee Wellbeing Programme
- Reward and Recognition Programme
- Commitment to Career Development
- Generous Annual Leave Package
- Cycle to Work Scheme
- Refer A Friend Scheme
- Subsidised Canteen
- Free Onsite Parking
- Electrical Vehicle Lease Scheme
- Electrical Charging Points
- State of the Art Facilities – Certified Centres of Excellence
We’re also focused on development, creating an environment that allows our employees to nurture their talent and empowers them to make a difference. This is achieved by providing learning opportunities to help achieve personal career goals.
About BBI
For more than 70 years, we’ve been perfecting reagents, both native and recombinant, to help IVD and life-science teams turn breakthrough ideas into reliable, life-saving advances. Great products are only the start. From troubleshooting tricky performance issues and customising reagents to meeting new regulatory standards, our scientists work to clear obstacles and accelerate progress. We continue to invest in new recombinant capabilities to help create diagnostics that improve health and save lives in a more ethical and sustainable way.
Equal Opportunities
BBI are an equal opportunity employer and believe in fair treatment for all candidates. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
We ask that all applicants complete an equal opportunity monitoring form on a voluntary basis, with all submissions remaining anonymous. The information on the form will be used for monitoring purposes only and will not be used in any decision affecting you.
Please note that we reserve the right to close this advertisement at any time upon securing a suitable candidate.
Technical Support Associate in Cornwall employer: BBI Solutions - Maine (Formerly Maine Biotechnology Services)
Contact Detail:
BBI Solutions - Maine (Formerly Maine Biotechnology Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Associate in Cornwall
✨Tip Number 1
Get to know the company inside out! Research BBI’s products and values so you can speak confidently about how you can contribute. This shows you’re genuinely interested and ready to be a part of the team.
✨Tip Number 2
Practice your communication skills! As a Technical Support Associate, you'll need to explain complex concepts clearly. Try role-playing with a friend or family member to get comfortable with technical jargon and customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining BBI’s mission to improve health and save lives.
We think you need these skills to ace Technical Support Associate in Cornwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Associate role. Highlight any relevant technical support experience, especially in the pharmaceutical or life sciences sectors, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your background aligns with our mission at BBI. Don’t forget to mention any specific achievements that demonstrate your problem-solving skills.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to highlight your communication skills in your application. Whether it’s through your CV or cover letter, let us know how you’ve effectively resolved customer queries in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the other amazing opportunities we have at BBI!
How to prepare for a job interview at BBI Solutions - Maine (Formerly Maine Biotechnology Services)
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around IVD reagents and the life sciences sector. Familiarise yourself with BBI’s product portfolio and be ready to discuss how your background in Chemistry or Bio Sciences can contribute to their mission of improving health.
✨Showcase Your Communication Skills
As a Technical Support Associate, effective communication is key. Prepare examples of how you've successfully resolved customer queries in the past. Think about times when you had to explain complex technical issues to non-technical stakeholders—this will show your ability to bridge gaps and build trust.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Practice articulating your thought process when troubleshooting technical issues. Highlight your experience in identifying revenue opportunities through technical engagements, as this aligns with what BBI is looking for.
✨Engage with Their Values
BBI is all about improving lives and promoting well-being. Research their commitment to employee development and community impact. During the interview, express how these values resonate with you and how you can contribute to their mission beyond just technical support.