Account Manager in London

Bartle Bogle Hegarty (BBH) is a world-famous creative agency that makes jaw-dropping, thumb-stopping, eye-opening work for brands across the globe. Founded in London in 1982, we now have offices in New York, Los Angeles, Stockholm, Mumbai, Singapore, and Shanghai. Our goal is a simple one: make the best work in the world. That’s where you come in. We need rebels, dreamers, thinkers, mathematicians, makers, artists, visionaries, doers, observers, the different and the unreasonable. We need Black Sheep. People who want to make a difference.

Overview

Account Managers (AMs) make it happen. AMs are on the frontline of client servicing and they know how to drive projects and deliverables through the agency. They build a network within the agency, knowing who to speak to in order to deliver. While still learning their craft, they are developing client relationships and understanding all the facets of Account Management.

As an AM you need to be more than a safe pair of hands - that is hygiene and expected. A BBH AM is passionate about making great work, proactive, striving to learn and do more. AMs are restless, curious and have a healthy level of dissatisfaction. It is this restless curiosity that makes a BBH AM a cut above the rest.

We are hiring for both full time and FTC, please specify your preference at time of application.

Responsibilities

• Commercial
  • Understand your client’s business, how it makes money, the financial structure of the company and the commercial priorities for them as a business.
  • Demonstrate an understanding of your client’s marketplace and the competition within it.
  • Understand how BBH work impacts the commercial success of your client’s business.
  • Always look out for additional growth opportunities.
  • Manage budgets and billing effectively by taking responsibility for managing finance trackers and working with your finance partner to ensure all POs and Invoicing is processed in a timely manner.
  • Manage the impact of scope creep, project delays or creative builds on the finances of each project.
  • Manage the financial administration for new business pitches.
• Client
  • Represent the Agency in a professional manner at all times, with clients and external partners.
  • Understand your individual client partner’s motivations, KPIs and targets.
  • Practice front-foot account management - always anticipating what is next, answering questions before they can be asked.
  • Have an intricate knowledge of your projects, with a vision of each project in its entirety.
  • Own and lead client facing status meetings and project updates.
  • Actively contribute to winning new business as part of a pitch team.
• Creative
  • Play an active role in developing culturally relevant and effective work.
  • Show your passion for great creative work and use your own creative judgement to help identify brilliant ideas.
  • Articulate brand, campaign and executional ideas in a compelling fashion.
  • Actively participate in using research inputs in the creative process.
  • Confidently understand and discuss what is right creatively for that client, the brand and their brand journey.
  • Share your knowledge and perspectives on key industry trends and creative work.
• Culture
  • Bring all of you to work, your passions, your hobbies, creative pursuits and side hustles.
  • Lead by example, motivating your direct reports and the team around you.
  • Help identify and constructively signpost challenges around D&I.
  • Contribute to agency life beyond delivering within your team.

Qualities & Skills

• A desire for great work.
• Clear and concise communication style.
• A collaborative working style and infectious energy.
• Highly organised with excellent time management.
• Passionate about great creative work and good creative judgement.
• Persuasive presentation skills.
• High EQ, understanding how to read people.
• Flexible and adaptable.
• Curious, always seeking to learn from those around.