At a Glance
- Tasks: Manage customer accounts and be the go-to person for all customer queries.
- Company: Join BBF Limited, a leading cake and dessert manufacturer in the UK.
- Benefits: Competitive salary, pension, life assurance, and access to exclusive discounts.
- Other info: Enjoy a collaborative work environment with opportunities for growth.
- Why this job: Be part of a dynamic team and build strong relationships with customers.
- Qualifications: Strong communication skills and attention to detail; experience is a plus but not essential.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting a Customer Services Account Handler who will be responsible for managing the service of all customer accounts and being the first point of contact for our customers.
Who are we looking for?
- Communication Skills – excellent written and verbal
- Attention to detail
- Excel competency
- Quick thinking with good problem solving skills
- Personable and able to influence at all levels of business
- Experience preferred but not essential of ERP systems in a customer service environment
- Team player
Responsibilities
- Manage service level for customer accounts.
- Produce customer forecasts using customer portals and challenge internally / externally when orders differ.
- Build excellent relationships with your customers internally and externally through effective communication and teamworking.
- Working with finance to ensure all customers are invoiced correctly and PODs obtained.
- Working with all 3PLs to ensure products are delivered on time and in full.
- Maintain rolling stock sheets communicating potential shortages and wastage risks.
- Track all 3PL stored stock, challenge data, manage returns with both the 3PL and the customer.
- Maintain / Input orders in a timely manner.
- Complete daily service level reports.
- Working closely with commercial / planning and operations to communicate service risks/improve service levels.
- Ensure Christmas allocations are met in full and all stock sent before it falls below minimum depot life.
- Investigate customer queries and discrepancies and identify solutions to prevent re-occurrences.
- Deal with email/telephone enquiries.
- Raise claims to our 3PL where necessary.
- Communicate effectively shortages to customers daily.
- Maintain the relationship with all charity partners, ensuring no stock goes to waste.
- Remote weekend cover required on a rotational basis and some BH working.
- Carry out all other necessary tasks to ensure the smooth running of customer accounts.
Who are BBF Limited?
BBF Limited is one of the UK’s leading ambient cake and chilled dessert manufacturers of retailer‑own label, licensed and branded cakes, supplying recognisable major retailers across the UK and European market. Our team of experts develop and manufacture a wide range of high‑quality ambient cake products across several different categories including celebration cake, mini rolls, mince pies, fruit pies and a wide range of chilled desserts including cheesecake, crumbles and sponge cakes.
What do you get in return?
- Competitive salary depending on experience
- Pension
- 4x Life Assurance/Death in Service Benefit
- Access to the company Benefits Hub
- Access to ‘Company Shop’ – a discounted re‑distributor of surplus food and household products
Please don’t speculatively contact us in relation to this vacancy or any other vacancy.
Customer Services Account Handler employer: BBF Limited
BBF Limited is an exceptional employer located in Blackburn, offering a vibrant work culture that prioritises teamwork and effective communication. Employees benefit from competitive salaries, a comprehensive pension scheme, and access to unique perks such as the 'Company Shop' for discounted products. With a strong focus on employee growth and development, BBF Limited provides a rewarding environment for those looking to make a meaningful impact in the customer service sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Account Handler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BBF Limited. Understand their products and values so you can show how you fit into their culture and contribute to their success.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer accounts, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Be ready to discuss these during your interview to demonstrate your quick thinking.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at BBF Limited.
We think you need these skills to ace Customer Services Account Handler
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about managing customer accounts, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information and build relationships.
Pay Attention to Detail:Attention to detail is key in this position, so ensure your application is free from typos and errors. Double-check your CV and cover letter for accuracy, and maybe even ask a friend to review it before you hit send!
Tailor Your Application:Don’t just send out the same application everywhere! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Services Account Handler role. Show us why you’re the perfect fit for BBF Limited!
Apply Through Our Website:We love it when candidates apply directly through our website! It makes the process smoother for both of us. So, don’t hesitate—head over to our careers page and submit your application there!
How to prepare for a job interview at BBF Limited
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand how to manage accounts and handle queries effectively. This will show that you’re ready to be the first point of contact for customers.
✨Show Off Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since excellent written and verbal communication is key for this role, consider doing mock interviews with a friend to refine your delivery.
✨Demonstrate Problem-Solving Prowess
Prepare examples of how you've tackled challenges in previous roles. Quick thinking and good problem-solving skills are essential, so think of specific situations where you’ve successfully resolved issues.
✨Familiarise Yourself with ERP Systems
Even if you don’t have direct experience, do some research on ERP systems commonly used in customer service environments. Showing that you’ve taken the initiative to learn about these tools can set you apart from other candidates.
