At a Glance
- Tasks: Manage customer accounts and be the first point of contact for inquiries.
- Company: Join BBF Limited, a leading cake and dessert manufacturer in the UK.
- Benefits: Enjoy competitive salary, 25 days holiday, and access to wellness programmes.
- Other info: Opportunities for personal development and free on-site parking.
- Why this job: Be part of a dynamic team and build strong relationships with customers.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting a Customer Services Account Handler who will be responsible for managing the service of all customer accounts and being the first point of contact for our customers.
Who are we looking for?
- Communication Skills – excellent written and verbal
- Attention to detail
- Excel competency
- Quick thinking with good problem solving skills
- Personable and able to influence at all levels of business
- Experience preferred but not essential of ERP systems in a customer service environment
- Team player
Responsibilities
- Manage service level for customer accounts.
- Produce customer forecasts using customer portals and challenge internally / externally when orders differ.
- Build excellent relationships with your customers internally and externally through effective communication and teamworking.
- Working with finance to ensure all customers are invoiced correctly and PODs obtained.
- Working with all 3PLs to ensure products are delivered on time and in full.
- Maintain rolling stock sheets communicating potential shortages and wastage risks.
- Track all 3PL stored stock, challenge data, manage returns with both the 3PL and the customer.
- Maintain / Input orders in a timely manner.
- Complete daily service level reports.
- Working closely with commercial / planning and operations to communicate service risks/improve service levels.
- Ensure Christmas allocations are met in full and all stock sent before it falls below minimum depot life.
- Investigate customer queries and discrepancies and identify solutions to prevent re-occurrences.
- Deal with email/telephone enquiries.
- Raise claims to our 3PL where necessary.
- Communicate effectively shortages to customers daily.
- Maintain the relationship with all charity partners, ensuring no stock goes to waste.
- Remote weekend cover required on a rotational basis and some BH working.
- Carry out all other necessary tasks to ensure the smooth running of customer accounts.
Who are BBF Limited?
BBF Limited is one of the UK’s leading ambient cake and chilled dessert manufacturers of retailer‑own label, licensed and branded cakes, supplying recognisable major retailers across the UK and European market. Our team of experts develop and manufacture a wide range of high‑quality ambient cake products across several different categories including celebration cake, mini rolls, mince pies, fruit pies and a wide range of chilled desserts including cheesecake, crumbles and sponge cakes.
What do you get in return?
- Financial
- Competitive salary depending on experience
- Pension
- 4x Life Assurance/Death in Service Benefit
- Access to the company Benefits Hub
- Access to ‘Company Shop’ – a discounted re‑distributor of surplus food and household products
- Health & Wellbeing
- 25 days holiday plus bank holidays
- Employee Assistance Programme
- Access to meditation and well‑being app
- Personal & Professional Development
- Dedicated in‑house Learning & Development/Training team
- Online training platform with access to 100+ training courses
- A few other bits
- Free on‑site parking
- Free refreshments
Recruitment Agencies
We operate a recruitment PSL when we require assistance, and we aren’t adding to this at present. Any agency assistance will be instructed accordingly; therefore, any CVs sent to any BBF Limited employee will be treated as a gift and won’t be liable for a fee. Please don’t speculatively contact us in relation to this vacancy or any other vacancy.
Customer Services Account Handler in Blackburn employer: BBF Limited
BBF Limited is an exceptional employer located in Blackburn, offering a vibrant work culture that prioritises teamwork and effective communication. With a strong focus on employee growth, the company provides access to extensive training resources and a supportive environment, ensuring that every team member can thrive in their role. Additionally, employees enjoy competitive salaries, generous holiday allowances, and unique benefits such as access to a discounted re-distributor of surplus products, making BBF Limited a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Account Handler in Blackburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BBF Limited. Understand their products and values so you can show how you fit into their culture and contribute to their success.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer accounts, make sure you can articulate your thoughts clearly. Role-play with a friend or use our resources to sharpen those verbal and written skills.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. Be ready to discuss how you can apply that quick thinking to manage customer queries effectively.
✨Tip Number 4
Apply through our website! We want to see your application directly, so don’t hesitate to submit it online. It’s the best way for us to get to know you and your potential fit for the Customer Services Account Handler role.
We think you need these skills to ace Customer Services Account Handler in Blackburn
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about managing customer accounts, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information, both in writing and verbally.
Attention to Detail is Key:We love candidates who pay attention to the little things! When crafting your application, double-check for any typos or errors. This not only shows your attention to detail but also reflects your commitment to providing top-notch service to our customers.
Be Personable and Relatable:In your application, let your personality shine through! We’re looking for someone who can build strong relationships with customers. Share a brief story or example that showcases your ability to connect with people and influence at all levels of business.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at BBF Limited
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what makes great customer service and be ready to share examples of how you've handled customer queries or resolved issues in the past. This will show that you’re not just familiar with the role but also passionate about providing excellent service.
✨Excel Skills Are Key
Since Excel competency is a must for this role, make sure you can confidently discuss your experience with it. Prepare to talk about specific functions or tasks you've completed using Excel, like managing data or creating reports. If you can, practice a few Excel exercises beforehand to refresh your skills.
✨Communicate Effectively
As a Customer Services Account Handler, communication is crucial. During the interview, demonstrate your verbal and written communication skills. Be clear and concise in your answers, and don’t hesitate to ask clarifying questions if you need more information. This shows that you’re engaged and willing to ensure understanding.
✨Show Your Problem-Solving Skills
Prepare to discuss scenarios where you had to think quickly and solve problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your thought process and showcase your ability to handle challenges effectively, which is essential for this role.
