At a Glance
- Tasks: Oversee channel operations, ensuring high-quality service for partners and viewers.
- Company: Join the BBC Studios team, a leader in global media and entertainment.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: Be part of a small, global team with excellent career development prospects.
- Why this job: Make an impact in a dynamic role with opportunities for innovation and growth.
- Qualifications: Experience in service management within broadcast or media technology is essential.
The predicted salary is between 44000 - 48000 € per year.
Job band: D
Contract type: Permanent, Full-time
Department – BBC Studios, Operations
Location: London - TVC
Proposed salary range: £53,000 - £60,000, depending on relevant skills, knowledge and experience. Plus London Weighting Allowance £5,441.
The expected salary range for this role reflects internal benchmarking and external market insights.
We are happy to discuss flexible working. If you would like to, please indicate your preference in the application – though there is no obligation to do so now. Flexible working will be part of the discussion at offer stage.
Purpose of the Role
The Operations Manager will oversee channel operations and distribution, ensuring a high-quality resilient service for partners and viewers. This role is responsible for performance monitoring, incident management, supplier governance and the development of service improvements. It also partners with internal teams to capture and analyse channel service requirements into technical solutions, ensuring the design and delivery of scalable solutions that enable new business opportunities.
Why Join the Team
We take pride in supporting the international distribution of our BBC Studios channels. Our primary focus is ensuring that existing services run smoothly and to the highest standard for our customers and viewers. We are committed to maintaining these standards whilst developing our operations to meet new service requirements from our partners. We operate as a small, global team where you will have the autonomy to solve problems and manage your own work. At the same time, you will be supported by colleagues who are always ready to help whether you need a sounding board or a fresh idea.
Your Key Responsibilities And Impact
- Service Performance and Incident Management: Monitor the performance of the channel operation to ensure high availability and a consistently high quality of service. Collate and analyse data to report on operational effectiveness and drive continuous improvement across our workflows. Act as a point of escalation for service affecting issues, ensuring timely and robust resolution.
- Supplier and Contract Management: Manage third-party channel operations and distribution suppliers, ensuring SLA adherence and timely delivery of planned maintenance or upgrades. Monitor service performance and ensure adherence to contractual requirements. Track and process payments ensuring accurate data to support financial reporting periods. Utilising existing supplier arrangements, wherever possible, design, develop and operationalise technical and operational solutions that enable new or improved channel services.
- Cross-functional Collaboration: Lead regular cross-functional operational meetings to review service performance and align on improvements. Capture requirements from commercial teams and affiliates, working collaboratively to design technical solutions to support new opportunities.
- Documentation: Maintain channel delivery specifications, operational guidelines, and escalation procedures. Create reports of service levels and communicate updates to internal stakeholders and external customers or partners.
- Project Management: Plan and manage channel operations and distribution related projects. Ensure new services are operationally ready, documented and fully supportable.
- Innovation And Development: Research market and technology developments, recommending and implementing improvements to enhance service resilience and operational efficiency.
Essential Criteria
Your Skills and Experience
- Proven experience in service management / service delivery, ideally within broadcast or media technology.
- Experience in managing a range of incidents, driving quick resolution and minimising service degradation.
- Demonstrated ability to track, analyse and report on service performance against SLAs and KPIs.
- Experience of overseeing third-party suppliers, ensuring compliance, accountability and continuous improvement.
- Proven capability to identify service gaps and implement developments to optimise service delivery.
- Knowledge of broadcast technologies such as playout, satellite, fibre, IP distribution.
- Experience in gathering and analysing requirements, partnering with internal teams to capture and interpret business and channel service requirements.
- Demonstrated experience of utilising broadcast technology knowledge to collaborate with external suppliers and develop and implement technical and operational solutions.
Desired but Not Required
- Experience using performance data and insights to inform decisions and service improvements.
- Experience with commercial contract principles and negotiation.
- Financial management or budget tracking experience.
- Familiarity with additional broadcast workflows (content delivery operations, localisation, scheduling and coding/mux, Codecs, DAI, SCTE104/35 standards).
- Proven track record delivering.
Next Steps
We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding.
Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
Redeployment
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
Channel Operations Manager employer: BBC Studios
At BBC Studios, we pride ourselves on being a leading media company that fosters a collaborative and innovative work environment. As a Channel Operations Manager in London, you will enjoy competitive salaries, flexible working options, and the opportunity to contribute to high-quality content distribution while working alongside a supportive global team dedicated to excellence and continuous improvement. With a strong focus on employee growth and development, we empower our staff to take ownership of their roles and drive impactful change within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Channel Operations Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your skills can help solve them. This shows you're not just interested in the role but genuinely invested in their success.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Channel Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Channel Operations Manager role. Highlight your experience in service management and any relevant broadcast technology knowledge to show us you’re the perfect fit!
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've improved service delivery or resolved incidents in previous roles to grab our attention.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon unless it’s necessary to demonstrate your expertise.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with BBC Studios!
How to prepare for a job interview at BBC Studios
✨Know Your Stuff
Make sure you brush up on your knowledge of broadcast technologies and service management. Be ready to discuss how you've handled incidents in the past and what strategies you've used to ensure high-quality service delivery.
✨Showcase Your Analytical Skills
Prepare to talk about how you've tracked and reported on service performance against SLAs and KPIs. Bring examples of how you've used data to drive improvements and make informed decisions in previous roles.
✨Collaboration is Key
Since this role involves cross-functional collaboration, think of examples where you've successfully worked with different teams. Highlight your experience in gathering requirements and designing solutions that meet business needs.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific service-related issues or supplier management scenarios. Prepare by thinking through potential challenges and how you would approach resolving them effectively.
