Team Lead in London

CONTRACT TYPE: 12 month attachment/FTC

DEPARTMENT: CAS Technology Support

LOCATION: London

PROPOSED SALARY RANGE: £65,000 - £75,000 plus London Weighting depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.

PURPOSE OF THE ROLE

As a Support Team Leader, you’ll join a critical team supporting the BBC’s broadcast output while line managing members of the CAS Servicedesk. You’ll lead, coach, and develop technical talent, fostering strong collaboration and helping individuals grow their careers within Tech Ops. This is a valuable opportunity to build leadership capability, champion innovation, and drive continuous improvement in a dynamic, supportive environment where your impact is visible and meaningful.

YOUR KEY RESPONSIBILITIES AND IMPACT

• Takes personal responsibility for the output of the on‑duty Technology Support team
• Develops team members and assesses training required, to meet the needs of the business
• Ensures that the support team meets the professional standards expected of them
• Assists team and customers by liaising with them when problems, changes and delays occur
• Able to communicate effectively with internal and stakeholders at all levels

YOUR SKILLS AND EXPERIENCE – KEY CRITERIA

• Experience of working within a fast-moving broadcast environment, with a strong understanding of the pressures and demands of supporting broadcast technology in a 24/7 Operation
• Proven ability to manage incidents, problems, and technical changes effectively within a high‑pressure, customer‑focused environment
• Ability to manage a diverse team of people and to communicate clearly with a range of people, including the ability to explain and discuss complex technical issues using a range of styles, tools and techniques appropriate to the audience
• Understanding of good management practice and experience of managing teams to deliver high standards of work and of implementing process change and new ways of working
• Knowledge and experience of ITIL Service management good practice and customer service experience
• Information Technology Infrastructure Library (ITIL) practice and processes
• Delegation and strong interpersonal skills
• A keen interest in, and an understanding of, technological developments and their application to broadcast output
• Experience as a broadcast support engineer or analyst (or equivalent)
• ITIL V3 Foundation certificate (or equivalent)

If you can bring some of these skills and experience, along with transferable strengths, we’d encourage you to apply.

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

DIVERSITY, INCLUSION & BELONGING

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

DISABILITY CONFIDENT

We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email.