Investigations Manager, HR in London

JOB BAND : E
CONTRACT TYPE : Permanent, Full-time
DEPARTMENT : Quality, Risk & Assurance
LOCATION : Any major BBC hub (UK only), Hybrid
PROPOSED SALARY RANGE : £63,000 – £94,000 per annum, depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We\’re happy to discuss flexible working. If you\’d like to, please indicate your preference in the application – though there\’s no obligation to do so now. Flexible working will be part of the discussion at offer stage.
PURPOSE OF THE ROLE The BBC is committed to ensuring the highest standards of integrity across all areas of its operations. The Investigations Manager (HR) plays a critical role in fostering a culture of transparency, accountability and trust. The role ensures that relevant HR misconduct is thoroughly investigated and addressed in line with legal and regulatory obligations. As a vital member of the Investigations Division, you will contribute to maintaining the safety, security and reputation of the corporation.
WHY JOIN THE TEAM The Investigations Manager (HR) plays a pivotal role in creating and shaping the investigation team, prioritising the use of specialist investigative expertise to deliver robust and consistent investigation outcomes for relevant HR cases. This role offers a unique opportunity to work with senior colleagues and peers across the corporation to deliver a constructive and pragmatic approach to the resolution of conflicts and to inspire confidence and trust in the investigative process.
YOUR KEY RESPONSIBILITIES AND IMPACT As Investigations Manager (HR) your primary responsibilities include:
Leading the operational delivery of robust end-to-end investigation processes in line with legal and regulatory obligations. Conducting quality assurance review and ratifying all investigation team outcome reporting.
Synthesising investigation detail, progress and evaluation of risks in reports to senior stakeholders. Collaborating with Head of Investigations to coordinate actions on relevant issues requiring multidisciplinary input.
Partnering with the HR Resolution Centre, HR Case Managers and the Investigations Quality Assurance Manager to streamline resourcing, case management, management reporting and communication with stakeholders connected to the investigation.
Developing policies to implement investigation recommendations or changes in relevant legislation or best practice, including use of AI. Coordinating with Head of Investigations to understand policy effectiveness across investigation teams.
Managing team performance, providing subject matter expertise and acting as the point of escalation for the investigation team. Using understanding of investigators’ skill sets to deploy resources most effectively.
Advocating for the HR investigation team within the organization. Delivering training and other awareness-raising activities for all employees, including freelancers and those working internationally.
YOUR SKILLS AND EXPERIENCE ESSENTIAL CRITERIA Possess extensive management experience, with a record of shaping and leading high-performing investigation teams in complex commercial environments and adapting processes to incorporate developments in industry best practice and/or use of AI technology.
Have comprehensive understanding and experience of HR-related workplace investigations, including knowledge of relevant legislation, codes of practice, guidance and operating procedures across a global corporate environment.
Hold relevant investigative qualification (equivalent to PIP2 or higher) and ACAS qualification as well as professional institute membership(s), e.g. CIPD. Must have recognised interview training, e.g. PEACE.
Be able to examine and contextualise complex issues and produce robust and precise reporting with actionable insights for executive level audience and recommendations to safeguard the corporation and its stakeholders.
Demonstrate exceptional interpersonal and communication skills to manage difficult situations with resilience, sensitivity, professionalism and confidentiality.
DESIRABLE CRITERIA Have experience of reporting and assessments required to facilitate interactions with legal in relation to Employment Tribunals.
DISCLAIMER This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed