Head of Operations, BBC iPlayer in London

Band: F

Salary: up to £102,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Purpose of the Role

BBC i Player is seeking an outstanding Head of Operations who will lead on the development and management of specific content and business operations initiatives for i Player.

Reporting to the General Manager, BBC i Player, the role spans managing editorial processes, systems and operations, planning and delivering major content and business programmes as well as specifying the tools needed for teams to optimise productivity.

• Your Key Responsibilities and Impact
• Lead new operational initiatives required to support critical strategic projects spanning adaptation of workflows, processes and tools to support new content types, review of tooling to support new editorial and design needs and identifying new workflows and processes to support new service features and functions.
• Work collaboratively with multiple teams across the organisation.
• Direct management of the i Player Image Design team. Define future graphic and image needs and ensure the team are equipped to evolve and deliver.
• Work closely with the GM and Business Ops Lead to ensure an optimised operating model and governance process is developed and implemented for i Player.
• Define new business process for out of hours technical troubleshooting and continue to oversee it once implemented.
• Your Skills and Experience

Essential Criteria

• A solid understanding of content operations within a media organisation – preferably along with a good understanding of the various business areas and their functions within a streaming business.
• A strong background in defining operational processes to support effective and efficient business practice.
• Strong credentials in problem solving with the ability to harness complex information and define new processes to support business needs.
• Successful track record in working collaboratively across a complex organisation with the ability to drive decision-making.
• Experience working with technical, creative and business teams.
• Ability to quickly identify key information and diagnose problems without getting bogged down in detail.
• Ability to communicate complex information to stakeholders in a clear, concise way.
• A positive, can-do leadership style with strong influencing skills.

Benefits

• Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.
• Excellent career and professional development.
• Support in your working life, including flexible working options available to discuss at any point during the application, selection or offer.
• A values-based organisation where the way we do things is important as what we do.

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

We are a disability confident employer.

If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email at .

BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA.

BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.

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