At a Glance
- Tasks: Oversee channel operations, ensuring high-quality service for partners and viewers.
- Company: Join BBC Studios, a globally renowned media company with a passion for storytelling.
- Benefits: Enjoy a competitive salary, flexible working, and generous annual leave.
- Other info: Embrace a culture of innovation and career development in a diverse environment.
- Why this job: Make an impact in the media industry while collaborating with a dynamic global team.
- Qualifications: Experience in service management and a passion for broadcast technology.
The predicted salary is between 50000 - 60000 £ per year.
CONTRACT TYPE: Permanent, Full-time
DEPARTMENT: BBC Studios, Operations
LOCATION: London - TVC
PROPOSED SALARY RANGE: £53,000 - £60,000 depending on relevant skills, knowledge and experience. Plus London Weighting Allowance £5,441.
PURPOSE OF THE ROLE
The Operations Manager will oversee channel operations and distribution, ensuring a high-quality resilient service for partners and viewers. This role is responsible for performance monitoring, incident management, supplier governance and the development of service improvements. It also partners with internal teams to capture and analyse channel service requirements into technical solutions, ensuring the design and delivery of scalable solutions that enable new business opportunities.
YOUR KEY RESPONSIBILITIES AND IMPACT
- Service Performance and Incident Management: Monitor the performance of the channel operation to ensure high availability and a consistently high quality of service. Collate and analyse data to report on operational effectiveness and drive continuous improvement across our workflows. Act as a point of escalation for service affecting issues, ensuring timely and robust resolution.
- Supplier and Contract Management: Manage third‐party channel operations and distribution suppliers, ensuring SLA adherence and timely delivery of planned maintenance or upgrades. Monitor service performance and ensure adherence to contractual requirements. Track and process payments ensuring accurate data to support financial reporting periods. Utilising existing supplier arrangements, wherever possible, design, develop and operationalise technical and operational solutions that enable new or improved channel services.
- Cross‐functional Collaboration: Lead regular cross‐functional operational meetings to review service performance and align on improvements. Capture requirements from commercial teams and affiliates, working collaboratively to design technical solutions to support new opportunities.
- Documentation: Maintain channel delivery specifications, operational guidelines, and escalation procedures. Create reports of service levels and communicate updates to internal stakeholders and external customers or partners.
- Project Management: Plan and manage channel operations and distribution related projects. Ensure new services are operationally ready, documented and fully supportable.
- Innovation and Development: Research market and technology developments, recommending and implementing improvements to enhance service resilience and operational efficiency.
YOUR SKILLS AND EXPERIENCE
ESSENTIAL CRITERIA:
- Proven experience in service management / service delivery, ideally within broadcast or media technology.
- Experience in managing a range of incidents, driving quick resolution and minimising service degradation.
- Demonstrated ability to track, analyse and report on service performance against SLAs and KPIs.
- Experience of overseeing third‐party suppliers, ensuring compliance, accountability and continuous improvement.
- Proven capability to identify service gaps and implement developments to optimise service delivery.
- Knowledge of broadcast technologies such as playout, satellite, fibre, IP distribution.
- Experience in gathering and analysing requirements, partnering with internal teams to capture and interpret business and channel service requirements.
- Demonstrated experience of utilising broadcast technology knowledge to collaborate with external suppliers and develop and implement technical and operational solutions.
DESIRED BUT NOT REQUIRED:
- Experience using performance data and insights to inform decisions and service improvements.
- Experience with commercial contract principles and negotiation.
- Financial management or budget tracking experience.
- Familiarity with additional broadcast workflows (content delivery operations, localisation, scheduling and coding/mux, Codecs, DAI, SCTE104/35 standards).
If you can bring some of these skills and experience, along with transferable strengths, we would love to hear from you and encourage you to apply.
NEXT STEPS
We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding.
Disclaimer: This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
Information at a Glance
This is Your BBC. At the BBC you can create and innovate in an inclusive environment while contributing to some of the world’s best loved content, and the BBC’s mission to inform, educate and entertain.
Life at BBC Studios: A flexible 35‐hour working week with 26 days annual leave (plus bank holidays) and the option to buy an extra five days. Defined pension (up to 10% employer contributions). Caring and parenting support, 24/7 remote GP access, life assurance and accident benefit. BBC Studios is a world leader in operating sustainably both on and off screen. Career development in a values‐led purpose‐driven culture.
You Belong: We have a working environment where we value and respect every individual’s unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‐economic background, religion and/or belief.
Disability Confident: We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we would be happy to discuss: reasonable.adjustments@bbc.co.uk
Channel Operations Manager in London employer: BBC Group and Public Services
At BBC Studios, we pride ourselves on fostering a dynamic and inclusive work environment where creativity thrives. As a Channel Operations Manager in London, you'll enjoy a flexible working culture, competitive salary, and comprehensive benefits including generous annual leave and a defined pension scheme. We are committed to your professional growth, offering opportunities to innovate and collaborate within a globally renowned media company dedicated to delivering exceptional content.
Contact Details:
BBC Group and Public Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Channel Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at BBC Studios. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by researching the latest trends in broadcast technology. Show us you’re not just a fit for the role but also passionate about the industry!
✨Tip Number 3
Practice your problem-solving skills. We love candidates who can think on their feet, especially when it comes to incident management and service performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for talent like yours!
We think you need these skills to ace Channel Operations Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Channel Operations Manager role. Highlight your experience in service management and any relevant broadcast technologies you've worked with. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved service delivery or resolved incidents. This helps us see the value you can bring to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at BBC Group and Public Services
✨Know Your Stuff
Make sure you brush up on your knowledge of broadcast technologies and service management. Familiarise yourself with key terms like SLAs, KPIs, and incident management. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully managed incidents or improved service delivery in previous roles. Be ready to discuss specific challenges you faced and how you resolved them, as this will demonstrate your ability to handle the responsibilities of the Operations Manager.
✨Understand the Company Culture
Research BBC Studios and their values. They pride themselves on collaboration and innovation, so think about how you can contribute to that environment. Mention any experiences where you've worked in a team to achieve a common goal, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about current projects or challenges the team is facing. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
