Technology Operations Lead in Eccles

As Technology Operations Lead for BBC Children in Need, you’ll play a key role in ensuring the reliability, excellence and compliance of the charity’s technology services. Leading a team of technology specialists you’ll oversee service assurance across a diverse portfolio, working closely with key suppliers, while helping to shape the future of service management at the BBC. This is your chance to influence strategy, drive innovation, and make a real impact on how we deliver world‑class technology services.

As the BBC’s charity, our ambition within Children in Need is to create positive and lasting change across the UK for the children and young people who need us most. You will play a leading role in an enthusiastic and close‑knit team with a strong sense of shared purpose. Your work will directly impact the difference we make for children and young people.

YOUR KEY RESPONSIBILITIES AND IMPACT

• Lead, develop, and motivate teams through strong, inclusive, and effective leadership.
• Line manage a team, including performance management, work allocation, quality standards, and progress tracking; support recruitment, onboarding, and training.
• Ensure services comply with relevant internal and external policies and standards, including Information Security, GDPR, PCI‑DSS, BBC ITACU, the Fundraising Regulator, and Ofcom.
• Manage the operational technology budget, ensuring effective control and value for money.
• Communicate complex written and verbal information clearly to a wide range of stakeholders, including confidently explaining technical concepts to non-technical audiences.
• Identify risks and issues within the functional area, creating and recommending appropriate solutions and escalating where necessary.
• Drive continuous improvement by identifying opportunities, delivering enhancements, and measuring impact.

YOUR SKILLS AND EXPERIENCE

• Strong leadership experience, with a proven ability to motivate and develop teams through vision, challenge, and support.
• Hands‑on day‑to‑day team management experience, including goal setting, one‑to‑ones, and improving structures and processes to enhance service delivery.
• Operational service delivery or service management experience within a large and complex organisation.
• Proven experience managing third‑party suppliers through effective contract and relationship management.
• Experience defining, managing, and reporting against SLAs aligned to business outcomes.
• Experience developing processes aligned to the ITIL v3 framework.
• Experience delivering technology services supporting one or more of the following areas: CRM, Finance, Fundraising, Grantmaking, eCommerce, or Data Integration.
• Experience working with technology risk and regulatory compliance frameworks to deliver secure, high‑quality services.
• Experience managing service transition, including working with project teams to ensure smooth implementation and effective knowledge transfer.
• Experience managing major incidents and leading service recovery activities.

BENEFITS

• Competitive salary package within the £48,000-£58,000 range.
• Flexible 35‑hour working week.
• 25 days annual leave with the option to buy an extra 5 days.
• Defined pension scheme.
• Discounted dental, health care and gym membership.
• Excellent career and professional development opportunities.
• Supportive inclusive environment.

EEO STATEMENT

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. We are committed to inclusivity and diversity. Please note: Failure to disclose any unspent convictions or police charges may result in withdrawal of an offer. Any offer is conditional upon satisfactory employment, eligibility to work, reference, safeguarding and adverse media checks.