At a Glance
- Tasks: Provide exceptional customer service to fundraisers and donors, making a real impact.
- Company: Join BBC Children in Need, a charity dedicated to helping children thrive.
- Benefits: Competitive salary up to £24,500, supportive team environment, and career development opportunities.
- Other info: Dynamic role with opportunities to learn from various teams across the charity.
- Why this job: Be part of a new stewardship strategy and make a difference during the appeal season.
- Qualifications: Customer service experience, excellent communication skills, and attention to detail required.
The predicted salary is between 19475 - 25989 £ per year.
BBC Children in Need believes that every child should have the chance to thrive and be the best they can be. Our Supporter Experience Team helps to enable this by providing exceptional customer service to everyone who gets in touch with us. As a Supporter Experience Assistant, you will play a key role during the busy appeal season, delivering first‑class stewardship to supporters.
Working across the entire appeal, you will make a real difference to our stewardship offering as we launch a new stewardship strategy. You will work alongside highly supportive colleagues in the Supporter Experience and Fundraising areas and learn from a range of teams across the charity.
YOUR KEY RESPONSIBILITIES AND IMPACT
- Act as the first point of contact for fundraisers, donors, online‑shop customers and potential partner enquiries.
- Deliver outstanding customer service and provide detailed, accurate information by telephone, letter, e‑mail and social media.
- Proactively reach out to fundraisers to offer support and encouragement, sharing content with internal teams and external broadcast partners.
- Record all interactions accurately in the supporter database and refer to appropriate teams.
- Protect the Charity’s reputation and act as a champion for the BBC’s UK Charity.
ESSENTIAL CRITERIA
- Proven customer service, administration or fundraising experience with excellent communication skills.
- A genuine team player who can contribute effectively to the team and work independently.
- Acute attention to detail and experience working to tight deadlines.
- Experience with MS Office and social media platforms.
- Ability to manage a large number of projects and stakeholders simultaneously.
DESIRED BUT NOT REQUIRED
- Familiarity with CRM data systems.
- Previous experience in a charity or not‑for‑profit organisation.
- Experience with handling difficult conversations with supporters or customers.
We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. All applicants will enjoy equal opportunity, and we are a disability confident employer.
Employment screening checks including reference checks, eligibility to work checks, safeguarding and social media checks will be carried out. Any offer is conditional on satisfactory completion of these checks. Conformity with the Recruitment policy regarding convictions or police charges is required prior to the start date.
Supporter Experience Assistant (CIN) in Eccles employer: BBC Group and Public Services
At BBC Children in Need, we pride ourselves on being an exceptional employer that values every team member's contribution to making a difference in children's lives. Located in the vibrant Dock House, Salford, our supportive work culture fosters collaboration and personal growth, offering employees the chance to develop their skills while working alongside passionate colleagues dedicated to impactful stewardship. With a commitment to diversity and inclusion, we ensure that all voices are heard and valued, making this a truly rewarding place to work.
Contact Details:
BBC Group and Public Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Assistant (CIN) in Eccles
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BBC Group and Public Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BBC Group and Public Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supporter Experience Assistant (CIN) in Eccles
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BBC Group and Public Services:Your cover letter is your chance to shine! Tell us why you want to work at BBC Group and Public Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BBC Group and Public Services!
How to prepare for a job interview at BBC Group and Public Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
