JOB BAND: B
CONTRACT TYPE: 1 x Permanent, Full-time / 1 x 6 month Full-time Fixed-term/Attachment, 1 x 8 Month Full-time Fixed-term/Attachment
DEPARTMENT: Content Delivery Operations
LOCATION: Salford
PROPOSED SALARY RANGE: Up to £28,900 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
This role requires shift working including overnight shifts
PURPOSE OF THE ROLE
The aim of the role is to work as part of a team on a regular shift pattern, including weekend and overnight shifts, to ensure the smooth running of operational workflows required by our live services, including TV and iPlayer and to ensure that the capability to deliver those services is maintained. An Operations Technician (OT) in the Content Delivery Operation will undertake defined processes within a range of workflows as well as working to resolve any issues encountered or escalating through defined routes.
WHY JOIN THE TEAM
Content Delivery Operations (CDO) is a vibrant 24/7 team responsible for the entire file-based delivery workflow for BBC Linear TV channels, BBC iPlayer and BBC Red Button services throughout the UK. The CDO team is the integral link between production of a programme and bringing it to our audiences.
Content Delivery Operations receive, validate and then distribute BBC programmes for Playout, Access Services, Archives and other key stakeholders across the BBC. The file validation process ensures that all media sent from post-production facilities meets the strict Digital Production Partnership (DPP) & BBC Technical Specifications. All file delivered programmes must be accounted for by CDO to ensure their readiness for transmission and online devices. CDO is responsible for publishing all content on BBC iPlayer.
The team captures live programmes off-air and guarantees all pre-delivered assets pass quality control checks. The BBC is required by OFCOM to provide audio description and subtitles to the hearing and visually impaired; therefore, CDO makes sure all playback options are available on platform. It is also CDO’s responsibility to revoke the availability of unsuitable programmes from BBC iPlayer and blank content without streaming rights. As well as video, CDO also manages audio and works alongside BBC Radio & Music to publish and replace files for BBC Sounds. CDO publishes calls to action on the Connected Red Button service.
CDO also monitor live streams and channels, responding to broadcast alarms, raising and resolving incident tickets, and liaising with production teams to support issue resolution. Provide in hours and out of hours monitoring for Silver and iB3 services, manage content delivery and schedules within Evertz.io, and ensure accurate logging and closure of all incidents.
YOUR KEY RESPONSIBILITIES AND IMPACT:
Operations Technician in Eccles employer: BBC Group and Public Services
At BBC Studios, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With competitive salaries, generous bonuses, and a commitment to employee growth, we empower our team to drive innovation and creativity in the media landscape. Join us to collaborate with industry leaders, develop your skills, and contribute to world-class commercial products that engage global audiences.
Contact Details:
BBC Group and Public Services Recruitment Team
