At a Glance
- Tasks: Provide top-notch pension administration services to members and employees.
- Company: Join the BBC, a leading organisation with a commitment to excellence.
- Benefits: Competitive salary, flexible working options, and full training provided.
- Other info: Dynamic hybrid role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by supporting their pension needs.
- Qualifications: Customer service experience is a plus, but passion and a positive attitude matter most.
The predicted salary is between 32000 - 34000 £ per year.
Cardiff, GBR, CF10 1FT
Job Details
- JOB BAND: C
- CONTRACT TYPE: Permanent
- DEPARTMENT: BBC HR
- LOCATION: Office base Cardiff – This is a hybrid role and the successful candidate will balance office working with home working.
- PROPOSED SALARY RANGE: £32,000 – £34,000 depending on relevant skills, knowledge and experience. We’re happy to discuss flexible working.
Purpose of the Role
We have an exciting opportunity for four pension co‑ordinators to join the BBC Pensions and Benefits Centre in Cardiff. If you’re someone who cares about delivering excellent customer service, this role could be for you. Pensions administration or similar experience would be an advantage but is not essential as full training will be given. The Pension and Benefits Centre (P&BC) provides in‑house administration services to the Trustee of the BBC Pension Scheme. The BBC Pension Scheme is one of the largest occupational pension schemes in the UK, with around 50,000 members and assets of c£14 billion. Existing scheme is closed to new joiners in 2010 but remains open for future accrual. The P&BC also supports the BBC’s other pension arrangements including LifePlan and the NEST scheme. Your role will be to provide first‑class administration services to Scheme members and BBC employees. You will know what great service looks like and be able to demonstrate this when responding to pension scheme enquiries by telephone, post or email.
Why Join the Team
You’ll provide a high‑quality administration service to Scheme members, employees and other key stakeholders by meeting agreed service levels and delivering an excellent member experience.
Key Responsibilities and Impact
- Respond to enquiries from members and colleagues by post, email and telephone
- Follow established procedures to process members’ pension benefits including at retirement, on transferring and on death
- Support members accessing their benefit details online
- Monitor and manage own work volumes
- Work collaboratively with colleagues to deliver against daily service level targets
Your Skills and Experience
Essential Criteria
- Prior experience of pension administration or working in a service centre environment
- Experience of delivering excellent customer service
- Excellent interpersonal and communication skills, both written and verbal; assured in dealing with the full range of current and former BBC employees, via multiple communication channels
- Positive attitude and lives the BBC’s Values
- Confident managing own workload
Desired but Not Required
- Understands how to work in a team to deliver effective services
- A flexible, willing and pragmatic approach to supporting the wider P&BC environment
- IT literate, with experience using standard office packages such as Word, Excel and Outlook
- Ability to develop positive and productive working relationships
Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.
We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief.
Pension Coordinator in Cardiff employer: BBC Group and Public Services
The BBC is an exceptional employer, offering a supportive work culture that values flexibility and employee well-being. As a Pension Coordinator in Cardiff, you will benefit from comprehensive training, opportunities for professional growth, and the chance to contribute to one of the UK's largest pension schemes while enjoying a hybrid working model that promotes work-life balance.
Contact Details:
BBC Group and Public Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Pension Coordinator in Cardiff
✨Tip Number 1
Get to know the company! Research the BBC's values and culture. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of interaction with members and colleagues, being clear and confident in your responses will set you apart. Role-play common scenarios with a friend!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at the BBC Pensions and Benefits Centre.
We think you need these skills to ace Pension Coordinator in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Pension Coordinator. We want to see how you can deliver that excellent customer service we value so much!
Show Off Your Communication Skills:Since this role involves a lot of interaction with members and colleagues, it’s crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to reflect how you’d handle enquiries.
Be Honest About Your Experience:If you don’t have direct experience in pension administration, that’s okay! Just be upfront about your background and any transferable skills you bring to the table. We’re all about finding the right fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BBC Group and Public Services
✨Know Your Pensions Basics
Before heading into the interview, brush up on your knowledge of pensions and benefits. Familiarise yourself with key terms and concepts related to pension schemes, especially those relevant to the BBC Pension Scheme. This will show your genuine interest in the role and help you answer questions confidently.
✨Demonstrate Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you provided outstanding service. Think about how you handled difficult situations or went the extra mile for a customer. Be ready to discuss these scenarios during the interview.
✨Showcase Your Communication Skills
As a Pension Coordinator, you'll be communicating with a variety of stakeholders. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your verbal communication skills, ensuring you can convey information effectively over the phone, email, or in person.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the work culture, or the specific challenges the Pension and Benefits Centre faces. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
