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- Tasks: Deliver exceptional guest experiences and assist with day-to-day operations at our Glasgow base.
- Company: Join Signature Aviation, a leader in the aviation industry with a focus on service excellence.
- Benefits: Enjoy enhanced holidays, a pension scheme, healthcare cash plan, and ongoing training opportunities.
- Why this job: Be part of a dynamic team, making a real impact on guests' travel experiences.
- Qualifications: Strong interpersonal skills, IT proficiency, and a valid driving licence required.
- Other info: Diverse and inclusive workplace with regular social events and volunteering opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Guest Operations Specialist – Signature Aviation, Glasgow FBO
Full-time, Permanent Contract
About the Role
In this role, you will assist in the day‑to‑day operations of the base, providing exceptional guest experience to all passengers, visitors, and crew in line with the Signature Service Programme. You will carry out ramp services as required, offering assistance to crews and liaising with ground handling services. You will conduct quality checks, bulk fueling, and deliver Jet A1 fuel to customers’ aircraft.
You will liaise with guests, provide information relevant to their flight requirements, and ensure compliance with all requirements, guidelines, and formalities set by the airport authority, UK Border Force, and Special Branch, including passport, customs, and immigration procedures. You will be fully conversant with the CFMU, Signet, and SHEEBA systems.
As part of your responsibilities, you will raise and process invoices, assist guests and suppliers with invoicing queries, and cross‑check invoices to ensure accurate billing. You will maintain supply levels in VIP lounge areas and uphold the highest standards of cleanliness and presentation in all VIP areas.
About You
- Ability to work accurately under pressure in an operational environment
- Excellent interpersonal skills
- IT literate and proficient in using Microsoft Office programmes Word, Excel, PowerPoint etc.
- Additional languages are desirable
- Valid and clean driving licence
What We Offer
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Programme 24/7 help, guidance and support including access to free face‑to‑face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on‑site parking
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme – performance, going above and beyond, service
- Volunteering / Charity Days
- Regular social events
- Enhanced family friendly leave policies
Signature Aviation is committed to fostering diversity and inclusion. We welcome applicants from all backgrounds.
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Guest Operations Specialist GLA employer: BBA Aviation plc
Contact Detail:
BBA Aviation plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Operations Specialist GLA
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Signature Aviation. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest operations. Think about how you would handle specific scenarios, like dealing with a difficult guest or ensuring compliance with regulations.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the CFMU, Signet, and SHEEBA systems if you can. Mentioning your proficiency in these during the interview will definitely impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Guest Operations Specialist GLA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Guest Operations Specialist role. Highlight your relevant experience and skills that match the job description, like your ability to work under pressure and your IT proficiency.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for providing exceptional guest experiences and how you can contribute to the Signature Service Programme. Keep it engaging and personal.
Show Off Your Interpersonal Skills: Since this role involves liaising with guests and crew, make sure to showcase your excellent interpersonal skills in your application. Share examples of how you've successfully communicated or resolved issues in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Signature Aviation!
How to prepare for a job interview at BBA Aviation plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Operations Specialist. Familiarise yourself with the Signature Service Programme and the specific tasks mentioned in the job description, like ramp services and liaising with ground handling services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Interpersonal Skills
Since this role involves providing exceptional guest experiences, be prepared to discuss your interpersonal skills. Think of examples where you've successfully handled guest queries or resolved issues under pressure. This will show that you can maintain a calm and professional demeanour, even in busy situations.
✨Brush Up on Relevant IT Skills
As the job requires proficiency in Microsoft Office programmes and familiarity with systems like CFMU, Signet, and SHEEBA, make sure you're comfortable discussing your IT skills. If you have experience with these systems, be ready to share specific examples of how you've used them effectively in past roles.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, training opportunities, and how they support employee development. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.