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- Tasks: Welcome guests and ensure a seamless arrival and departure experience at our aviation terminal.
- Company: Join Signature Aviation, the largest global network of private aviation terminals.
- Benefits: Enjoy competitive salary, enhanced holiday, healthcare cash plan, and ongoing training opportunities.
- Why this job: Kickstart your career in Aviation Hospitality with a dynamic team and exciting growth potential.
- Qualifications: Must be 18+, have a full UK driving licence, and excellent customer service skills.
- Other info: Flexible shifts, social events, and a supportive work environment await you!
The predicted salary is between 28000 - 39200 £ per year.
Guest Operations Associate - Signature Aviation, Edinburgh FBO
Full time - Variable shift pattern covering days and nights
Starting salary from £28,000 + Benefits
Who We Are
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programmes, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your New Role
As a Guest Operations Associate you will be the first point of contact for guests and flight crews arriving at our FBO, delivering a warm, professional welcome and ensuring a seamless arrival and departure experience. This will include escorting guests, answering enquiries, coordinating with internal teams and external partners and providing high-quality concierge services such as hotel bookings, transport, catering and customs arrangements. You will build strong working relationships to ensure information is shared accurately and services are handled efficiently.
You will also be responsible for processing guest purchases and fuel transactions in line with Company procedures, maintaining accurate records and assisting with basic financial and administrative tasks where required. Using our customer management systems, you'll capture and update guest preferences, promote our services and help create a personalised, premium experience for every visitor. Maintaining knowledge of our facilities, services and local area will be key to confidently supporting our guests and crews.
In addition, you'll help maintain safe, clean and well-stocked guest and operational areas, assist with luggage and transportation and support airside and passenger service activities when needed. You'll follow all safety, security and emergency procedures, identify and report hazards and ensure compliance with airport and company protocols. This is a great opportunity for a first step in growing an exciting career in Aviation Hospitality.
About You
- You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
- You must hold the right to work in the UK and have a full UK driving licence.
- You will have excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel, with the ability to pass a colour vision test for purposes of inspecting aviation fuel.
- You’ll ideally have some experience within aviation or hospitality (ideally both) either front of house / customer service or within ramp / airside operations of working with high profile guests.
- You must be flexible and have great teamwork skills - as you may support other teams or providers to ensure our guests consistently receive an exceptional standard of service.
- You must be able to exercise good judgment and follow directions as needed.
What We Offer
Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
Interested? To apply, simply submit your updated CV outlining your qualifications and experience. Due to the high volume of applications, we regret to inform you that we may not be able to respond to everyone individually. If you do not hear back from us, please assume that your application has not been successful on this occasion.
Guest Operations Associate EDI employer: BBA Aviation plc
Contact Detail:
BBA Aviation plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Operations Associate EDI
✨Tip Number 1
Network like a pro! Reach out to people in the aviation and hospitality sectors, especially those who work at Signature Aviation. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest services and operations. Think about how you can showcase your experience in hospitality or customer service to impress the hiring team.
✨Tip Number 3
Show your passion for aviation! Research Signature Aviation and be ready to discuss what excites you about working in this industry. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Signature Aviation.
We think you need these skills to ace Guest Operations Associate EDI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Guest Operations Associate role. Highlight any previous experience in hospitality or aviation, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working in aviation hospitality. Share specific examples of how you've provided excellent customer service in the past, as we love to see that enthusiasm!
Showcase Your Teamwork Skills: Since teamwork is key in our operations, make sure to mention any experiences where you’ve successfully collaborated with others. We want to know how you contribute to a positive team environment!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BBA Aviation plc
✨Know the Company Inside Out
Before your interview, take some time to research Signature Aviation. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Operations Associate, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you handled difficult situations and ensured a positive experience for clients.
✨Demonstrate Teamwork and Flexibility
This role requires great teamwork skills. Be ready to discuss instances where you've worked collaboratively with others. Emphasise your flexibility and willingness to support different teams, as this is crucial in a dynamic environment like aviation hospitality.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, or what a typical day looks like for a Guest Operations Associate. This shows you're engaged and serious about the position.
