Zero Hours Guest Operations Specialist CWL in Cardiff

Zero Hours Guest Operations Specialist CWL

Role summary

In this role, you will assist in day-to-day operations of the base, providing exceptional guest experience to all passengers, visitors, and crew in line with the Signature Service Programme. You will carry out ramp services as required for the operation, offering assistance to crews and liaising with ground handling services where necessary, as directed by the guest and the Manager.

You will liaise with guests and provide information relevant to their flight requirements, while ensuring compliance with all requirements, guidelines, and formalities set by the airport authority, UK Border Force, and Special Branch, including passport, customs, and immigration procedures.

As part of your responsibilities, you will raise and process invoices, assist guests and suppliers with their invoicing queries, and proactively cross-check invoices to ensure accurate billing. You will also ensure that the correct levels of supplies such as tea, coffee, soft drinks, and biscuits are maintained within VIP lounge areas, while upholding the highest standards of cleanliness and presentation in all VIP areas.

About You

• Ability to work accurately under pressure in an operational environment
• Excellent interpersonal skills
• IT Literate and proficiency in using Microsoft Office programmes Word, Excel, PowerPoint etc.
• Additional languages are desirable
• Valid and clean driving licence

Employment type

• Contract

Job function

• Consulting
• Operations

Industries

• Operations Consulting