At a Glance
- Tasks: Develop and support Perl applications while providing first-line technical support to customers.
- Company: BB Online, a trusted domain registrar with over 25 years of experience.
- Benefits: Competitive salary based on experience and opportunities for professional growth.
- Other info: Join a friendly team in a dynamic environment with room for learning and development.
- Why this job: Combine your passion for programming with helping users solve real-world problems.
- Qualifications: Experience in Perl programming and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
BB Online is an established ICANN-accredited domain registrar, trading in the UK since 1997. The company specialises in international domain name registration, portfolio management, and web hosting services, supporting customers from individuals to global organisations.
We are seeking a reliable and versatile Perl Programmer who can also provide first-line technical support and handle incoming customer calls. This role combines software development with customer-facing support duties, making it ideal for someone who enjoys both programming and helping users solve practical problems.
Key Responsibilities- Perl Development
- Develop, maintain, and support Perl-based applications and scripts
- Troubleshoot and debug existing systems
- Write clean, maintainable, and well-documented code
- Integrate systems and automate routine processes
- Perform software testing and implementation support
- Technical Support
- Answer incoming support calls and emails
- Provide first-line technical assistance to customers and staff
- Diagnose and resolve common software and network issues
- General Duties
- Communicate clearly with both technical and non-technical users
- Prioritise workload effectively between development and support tasks
- Work collaboratively with other team members
- Maintain confidentiality and data security standards
- Experience programming in Perl
- Familiarity with Linux/Unix environments
- Good troubleshooting and problem-solving skills
- Confident telephone manner and customer service skills
- Ability to explain technical concepts in simple language
- Strong organisational skills and attention to detail
- Good written and verbal communication skills
- Experience with shell scripting
- Knowledge of web technologies (HTML, CSS, JavaScript)
- Familiarity with Apache or web server administration
- Understanding of networking basics
- Exposure to domain registration technologies (DNS, WHOIS/RDAP, EPP, SSL/TLS, or registrar systems)
- Friendly and approachable
- Patient and professional under pressure
- Self-motivated and dependable
- Willingness to learn and adapt
- Able to multitask effectively
Reporting To: IT Manager / Technical Director
Salary dependant upon experience
The ideal candidate will be equally comfortable writing Perl scripts and speaking directly with users to resolve day-to-day technical issues. They should enjoy a varied role that combines programming, support, and customer interaction.
Perl Programmer / Technical Support Assistant in Luton employer: BB Online
BB Online is an excellent employer that fosters a collaborative and supportive work culture, where employees are encouraged to grow both technically and personally. With a focus on innovation in the domain registration industry, team members enjoy opportunities for professional development while working in a friendly environment that values customer service and teamwork. Located in the UK, BB Online offers a unique blend of programming and technical support roles, making it an ideal place for those who thrive on variety and meaningful engagement with clients.
StudySmarter Expert Advice🤫
We think this is how you could land Perl Programmer / Technical Support Assistant in Luton
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend meetups, or join online forums. You never know who might have a lead on that perfect Perl Programmer role.
✨Tip Number 2
Practice your technical skills and prepare for those tricky interview questions. Brush up on your Perl programming and be ready to showcase your troubleshooting prowess during interviews.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're proactive and really interested in the position.
We think you need these skills to ace Perl Programmer / Technical Support Assistant in Luton
Some tips for your application 🫡
Show Off Your Perl Skills:Make sure to highlight your experience with Perl programming in your application. We want to see examples of your work, so if you’ve got any cool projects or scripts, don’t hesitate to share them!
Keep It Clear and Concise:When writing your application, clarity is key! Use simple language to explain your technical skills and experiences. Remember, we’re looking for someone who can communicate well with both techies and non-techies.
Tailor Your Application:Take a moment to customise your application for this role. Mention how your skills align with both the programming and customer support aspects of the job. We love seeing candidates who understand the full scope of what we do!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BB Online
✨Know Your Perl Inside Out
Make sure you brush up on your Perl programming skills before the interview. Be ready to discuss your past projects and how you've used Perl to solve problems. Practising coding challenges can also help you demonstrate your technical prowess.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to share examples of how you've successfully handled customer queries in the past. Highlight your ability to explain complex technical concepts in simple terms, as this will be crucial for the job.
✨Familiarise Yourself with the Company
Do a bit of research on BB Online and their services. Understanding their domain registration and web hosting offerings will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Prepare for Technical Scenarios
Think about common technical issues that users might face and how you would resolve them. Being able to walk through your thought process during the interview will showcase your troubleshooting skills and your ability to think on your feet.
