At a Glance
- Tasks: Develop and support Perl applications while providing top-notch technical support to users.
- Company: BB Online, a trusted domain registrar with over 25 years of experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for skill development.
- Other info: Join a friendly team where you can grow and learn every day.
- Why this job: Combine your passion for coding with helping others in a dynamic tech environment.
- Qualifications: Experience in Perl programming and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
BB Online is an established ICANN-accredited domain registrar, trading in the UK since 1997. The company specialises in international domain name registration, portfolio management, and web hosting services, supporting customers from individuals to global organisations.
We are seeking a reliable and versatile Perl Programmer who can also provide first-line technical support and handle incoming customer calls. This role combines software development with customer-facing support duties, making it ideal for someone who enjoys both programming and helping users solve practical problems.
Key Responsibilities- Perl Development
- Develop, maintain, and support Perl-based applications and scripts
- Troubleshoot and debug existing systems
- Write clean, maintainable, and well-documented code
- Integrate systems and automate routine processes
- Perform software testing and implementation support
- Technical Support
- Answer incoming support calls and emails
- Provide first-line technical assistance to customers and staff
- Diagnose and resolve common software and network issues
- General Duties
- Communicate clearly with both technical and non-technical users
- Prioritise workload effectively between development and support tasks
- Work collaboratively with other team members
- Maintain confidentiality and data security standards
- Experience programming in Perl
- Familiarity with Linux/Unix environments
- Good troubleshooting and problem-solving skills
- Confident telephone manner and customer service skills
- Ability to explain technical concepts in simple language
- Strong organisational skills and attention to detail
- Good written and verbal communication skills
- Experience with shell scripting
- Knowledge of web technologies (HTML, CSS, JavaScript)
- Familiarity with Apache or web server administration
- Understanding of networking basics
- Exposure to domain registration technologies (DNS, WHOIS/RDAP, EPP, SSL/TLS, or registrar systems)
- Friendly and approachable
- Patient and professional under pressure
- Self-motivated and dependable
- Willingness to learn and adapt
- Able to multitask effectively
Reporting To: IT Manager / Technical Director
Salary dependant upon experience
The ideal candidate will be equally comfortable writing Perl scripts and speaking directly with users to resolve day-to-day technical issues. They should enjoy a varied role that combines programming, support, and customer interaction.
Perl Programmer / Technical Support Assistant in Bedford employer: BB Online
BB Online is an excellent employer that fosters a collaborative and supportive work culture, where employees are encouraged to grow their skills in both programming and customer support. Located in the UK, we offer a dynamic environment that values innovation and teamwork, providing opportunities for professional development and a chance to make a meaningful impact on our diverse clientele. With a focus on employee well-being and a commitment to maintaining a friendly atmosphere, BB Online stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Perl Programmer / Technical Support Assistant in Bedford
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend meetups, or join online forums. You never know who might have a lead on that perfect Perl Programmer role.
✨Tip Number 2
Practice your technical skills before interviews. Brush up on your Perl programming and troubleshooting techniques. Being able to demonstrate your coding prowess can really set you apart from the competition.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, drop a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to showcase your enthusiasm for the role.
We think you need these skills to ace Perl Programmer / Technical Support Assistant in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Perl programming experience and any relevant technical support skills. We want to see how your background fits the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills can help us at BB Online. Keep it friendly and professional, just like we are!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and provide great customer support, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BB Online
✨Brush Up on Your Perl Skills
Make sure you’re comfortable with Perl programming before the interview. Review your past projects and be ready to discuss specific challenges you faced and how you solved them. This will show your technical prowess and problem-solving abilities.
✨Prepare for Technical Support Scenarios
Since this role involves customer support, think of common technical issues you might encounter. Prepare to explain how you would troubleshoot these problems in a clear and simple way. Practising your responses can help you feel more confident during the interview.
✨Show Off Your Communication Skills
You’ll need to communicate with both technical and non-technical users, so practice explaining complex concepts in layman's terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Research BB Online
Familiarise yourself with BB Online’s services and their approach to customer support. Understanding their business model and values will help you tailor your answers and show that you’re genuinely interested in the company and the role.
