At a Glance
- Tasks: Assist the Head Housekeeper in managing a dynamic housekeeping department.
- Company: Join HotelCare, the UK's leading hotel support services provider with over 30 years of experience.
- Benefits: Enjoy up to 28 days paid holiday, flexible hours, and free lunch on duty.
- Other info: Opportunities for career progression and a supportive team culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Previous experience in hospitality and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager
Hours of work: 0-40 hours per week / Available to work some weekends.
Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service. We offer a benefits package including:
- Up to 28 days paid holidays.
- A permanent job with flexible working hours.
- Free Lunch on duty (site dependant).
- Full on-site training.
- Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
- Career progression with the opportunity to undertake a HotelCare Apprenticeship.
- Automatic Enrolment into a workplace pension, after 3 months’ service.
- Recognition, incentives and awards.
Job Overview: As Deputy Head Housekeeper, you will utilise your management experience, commitment to excellence, and positive approach to assist the Head Housekeeper in efficiently overseeing a dynamic housekeeping department and improving team productivity.
Key Responsibilities:
- Working in a fast paced high energy environment assisting the Head Housekeeper with the management of a busy housekeeping department.
- Being the first point of contact for the Hotel General Manager and Senior Management team within the hotel in the absence of the Head Housekeeper.
- Maintaining the standards set by HotelCare and our client at all times.
- Meeting daily targets.
- Commercial awareness and cost control capabilities.
- Complying with all company health and safety policies, and reporting/recording any maintenance issues, safety hazards, accidents, or injuries to ensure adherence to the standards required for QA audits and H&S audits.
Person specification:
Experience:
- Prior experience in a similar role.
- Demonstrated leadership experience in hospitality, with a focus on housekeeping operations.
Skills and knowledge:
- High standards and motivated by a passion for quality.
- Strong time management skills.
- Experience working within a Housekeeping environment.
- Excellent interpersonal and organisational skills.
- Flexible approach to work.
- A 'Can-do' Attitude.
- A hands-on approach and willingness to provide support with cleaning rooms.
- Effective IT skills, including Microsoft Office.
Flexibility: You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.
Deputy Head Housekeeper in Birmingham employer: B&B Birmingham -2353
HotelCare is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours, comprehensive training, and opportunities for career progression through apprenticeships, employees are empowered to thrive in their roles. The company's commitment to sustainability and quality service, combined with generous benefits such as up to 28 days of paid holiday and free lunch on duty, makes it an attractive workplace for those seeking meaningful employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Head Housekeeper in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at HotelCare. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to housekeeping management. Think about your past experiences and how they align with the role of Deputy Head Housekeeper. We want you to shine!
✨Tip Number 3
Show off your passion for quality service during interviews. Share specific examples of how you've maintained high standards in previous roles. This will demonstrate your commitment to excellence, which is key for us at HotelCare.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the HotelCare team and ready to take on the challenge.
We think you need these skills to ace Deputy Head Housekeeper in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in hospitality and any specific housekeeping roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Deputy Head Housekeeper role and how your previous experiences align with our values at HotelCare. Keep it engaging and personal – we love a good story!
Show Off Your 'Can-Do' Attitude:In your application, let us know about times when you've gone above and beyond in your previous roles. We’re looking for that positive approach and flexibility that makes a great team player. Share those moments that showcase your commitment to excellence!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s super easy and ensures your application lands right where it needs to be. Plus, you’ll get to explore more about us and what we stand for!
How to prepare for a job interview at B&B Birmingham -2353
✨Know Your Housekeeping Standards
Familiarise yourself with the housekeeping standards set by HotelCare. Be ready to discuss how you can maintain and even improve these standards in your role as Deputy Head Housekeeper. This shows that you’re not just aware of the expectations but are also committed to upholding them.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team in a fast-paced environment. Highlight your ability to motivate others and manage daily targets, as this will resonate well with the interviewers looking for someone who can assist the Head Housekeeper effectively.
✨Demonstrate Your Flexibility
Be ready to discuss your flexible approach to work. Share instances where you adapted to changing circumstances or took on additional responsibilities. This is crucial for a role that requires working different hours and being hands-on when needed.
✨Understand Health and Safety Protocols
Brush up on health and safety policies relevant to housekeeping. Be prepared to talk about how you would ensure compliance and report any issues. This knowledge will show that you take safety seriously and understand its importance in maintaining quality service.
