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- Tasks: Manage the order-to-invoice process and coordinate logistics for timely deliveries.
- Company: Join a dynamic team focused on efficient supply chain solutions in the UK.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values innovation and customer satisfaction.
- Qualifications: A degree in supply chain management or related fields is preferred; experience in customer service is a plus.
- Other info: Multilingual skills are beneficial, and familiarity with industry standards is a bonus.
The predicted salary is between 28800 - 48000 £ per year.
The main purpose of this role is to manage the order-to-invoice process for the assigned markets and coordinate with approved logistics partners to ensure customer requirements are met. The Customer Supply Chain (CSC) Coordinator will process customer orders, work closely with UK warehouse providers (internal and freight forwarders, where necessary) to ensure timely and efficient deliveries, and oversee accurate invoicing while resolving customer claims.
- Order & Logistics Management
- Process customer orders and coordinate with approved logistics partners to meet customer requirements.
- Manage the order-to-invoice process, ensuring on-time delivery to BCBI customers in the UK region.
- Liaise with 3PLs, Sales teams, and customers to resolve order queries efficiently.
- Manage inbound shipments, including compliance documentation and ensuring smooth customs clearance where necessary.
- Handle intercompany stock movements, including stock adjustments and inventory reconciliation.
- Oversee the point of sales transfer from suppliers to warehouses and onto customers.
- Inventory & Stock Control
- Monitor and effectively address stock issues with supply chain team members to prevent order disruptions.
- Manage waste and old stock, ensuring compliance with company disposal policies.
- Handle returns and orders management, ensuring timely and accurate processing.
- Process Improvement & Compliance
- Identify and resolve outbound shipping issues while creating best practices to enhance efficiency.
- Actively seek logistics process improvements to reduce costs and enhance service levels.
- Manage and update standard operating procedures (SOPs) to ensure alignment with business needs and compliance.
- Ad Hoc & Cross-Functional Support
- Support Supply Chain and the broader team with additional tasks as needed.
- Provide insights to improve customer service performance and overall supply chain efficiency.
Qualifications:
- Bachelor’s degree in supply chain management, Business Administration, Logistics, or a related field (preferred but not always required).
- Certifications in Supply Chain Management (e.g., APICS CPIM, CSCP, or CIPS) are a plus.
- Previous experience in customer service, supply chain, logistics, or order management roles is highly desirable.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Experience in using NetSuite and Anaplan is beneficial but not essential.
- Familiarity with the specific industry (e.g., FMCG, retail, manufacturing, or pharmaceuticals) is beneficial but not essential.
- Multilingual skills are helpful for roles covering multiple markets.
Customer Supply Chain Coordinator employer: Bazooka
Contact Detail:
Bazooka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Coordinator
✨Tip Number 1
Familiarise yourself with the order-to-invoice process. Understanding each step will help you demonstrate your knowledge during interviews and show how you can effectively manage customer orders.
✨Tip Number 2
Network with professionals in supply chain management. Attend industry events or join online forums to connect with others in the field, which could lead to valuable insights and potential referrals.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel. Being proficient in data analysis and reporting can set you apart from other candidates and is crucial for managing inventory and stock control.
✨Tip Number 4
Research common logistics challenges and best practices in the industry. Being able to discuss these topics in your interview will showcase your proactive approach and problem-solving skills.
We think you need these skills to ace Customer Supply Chain Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, supply chain, and logistics. Use specific examples that demonstrate your ability to manage the order-to-invoice process and coordinate with logistics partners.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the responsibilities outlined in the job description. Mention any relevant certifications or experience with systems like NetSuite or Anaplan.
Showcase Problem-Solving Skills: Provide examples of how you've identified and resolved issues in previous roles, particularly in relation to order management or logistics. This will demonstrate your ability to enhance efficiency and improve processes.
Highlight Multilingual Skills: If you have multilingual skills, be sure to mention them in your application. This can be a significant advantage, especially for roles covering multiple markets, and shows your ability to communicate effectively with diverse customers.
How to prepare for a job interview at Bazooka
✨Know the Order-to-Invoice Process
Familiarise yourself with the order-to-invoice process, as this is a key responsibility for the role. Be prepared to discuss how you have managed similar processes in previous positions and any challenges you faced.
✨Demonstrate Your Customer Service Skills
Since customer service experience is crucial, think of specific examples where you've successfully resolved customer issues or improved service levels. Highlight your communication skills and ability to liaise with different teams.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss instances where you've identified and resolved supply chain issues. Employers will be looking for your ability to create best practices and improve efficiency, so come ready with examples.
✨Be Ready to Discuss Compliance and Documentation
Understanding compliance documentation and customs clearance is important for this role. Brush up on relevant regulations and be prepared to explain how you've handled these aspects in past roles.
