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For Companies At a Glance
- Tasks: Help clients solve tech issues and guide them in using our platform effectively.
- Company: Join a leading company transforming consumer-brand connections.
- Benefits: Enjoy a hybrid work model and opportunities for professional growth.
- Why this job: Be the go-to tech expert and make a real impact on client success.
- Qualifications: Fluent in French, with experience in SaaS support and strong troubleshooting skills.
- Other info: Mentorship opportunities and a chance to drive process improvements.
The predicted salary is between 36000 - 60000 £ per year.
As a Technical Support Analyst, you’ll be a key player in ensuring our enterprise clients get maximum value from our platform. You’ll serve as a trusted technical partner — solving complex issues, guiding product adoption, and turning support into a strategic advantage. In this hybrid role, you’ll combine deep technical troubleshooting with a consultative mindset, collaborating with both our clients and internal teams to drive long-term success.
What You’ll Do:
- Own the resolution of complex, high-impact technical issues across Bazaarvoice products
- Act as a trusted advisor to clients, guiding them through product usage and integration
- Troubleshoot and communicate effectively via Microsoft Teams, email, and calls
- Bridge the gap between technical details and business outcomes for stakeholders
- Handle escalations with professionalism and urgency
- Build deep product knowledge and serve as a Subject Matter Expert (SME)
- Lead client calls, present insights, and share best practices
- Mentor teammates and contribute to internal training and documentation
- Drive continuous process improvements across Client Care
What You Bring:
- Experience in a client-facing SaaS support role (B2B preferred)
- Native or C1 minimum French Language
- Strong troubleshooting and communication skills
- Passion for delivering a world-class customer experience
- High attention to detail and a proactive approach to problem-solving
- Ability to thrive in a fast-paced, dynamic environment
- Desire to grow technically and stay current with product innovation
- Experience with HTML, CSS, JavaScript, SQL, or XML
- Familiarity with Salesforce, JIRA, and SEO principles
- Background working with eCommerce or enterprise clients
Technical Support Analyst - French Speaking employer: Bazaarvoice
Contact Detail:
Bazaarvoice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - French Speaking
✨Tip Number 1
Familiarise yourself with our products and services. Understanding the technical aspects of what we offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a SaaS environment. Be prepared to discuss specific scenarios where you've successfully resolved complex technical issues for clients.
✨Tip Number 3
Practice your communication skills in both English and French. Since this role requires effective communication with clients, being able to articulate technical concepts clearly in both languages will set you apart.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Technical Support Analyst - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing SaaS support roles. Emphasise your technical troubleshooting skills and any familiarity with HTML, CSS, JavaScript, SQL, or XML, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer experiences. Mention your proficiency in French and how it will benefit the company’s enterprise clients. Use specific examples to demonstrate your problem-solving abilities.
Showcase Your Technical Skills: Include a section in your application that outlines your technical skills and tools you’ve used, such as Salesforce and JIRA. This will help illustrate your capability to bridge technical details with business outcomes.
Prepare for Potential Questions: Anticipate questions related to your experience with troubleshooting and client interactions. Be ready to discuss how you've handled escalations and contributed to process improvements in previous roles.
How to prepare for a job interview at Bazaarvoice
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting and the specific technologies mentioned in the job description, such as HTML, CSS, JavaScript, SQL, and XML. Highlight any relevant projects or situations where you successfully resolved complex technical issues.
✨Demonstrate Your Communication Abilities
Since this role involves guiding clients and collaborating with internal teams, practice explaining technical concepts in simple terms. Use examples from your past experiences where you effectively communicated solutions to non-technical stakeholders.
✨Prepare for Client Scenarios
Think of potential client scenarios you might encounter in this role and how you would handle them. Be ready to discuss how you would approach a high-impact technical issue and what steps you would take to ensure client satisfaction.
✨Express Your Passion for Customer Experience
Convey your enthusiasm for delivering exceptional customer service. Share examples of how you've gone above and beyond to help clients in previous roles, and explain why providing a world-class customer experience is important to you.
