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- Tasks: Help clients maximise platform value through technical support and guidance.
- Company: Join a company transforming consumer-brand connections.
- Benefits: Enjoy a hybrid work model with opportunities for mentorship and growth.
- Why this job: Be the go-to tech expert and make a real impact on client success.
- Qualifications: Experience in SaaS support, fluent in French, and knowledge of web technologies required.
- Other info: Collaborate with teams and contribute to training and documentation.
The predicted salary is between 36000 - 60000 £ per year.
As a Technical Success Manager (TSM), you’ll be a key player in ensuring our enterprise clients get maximum value from our platform. You’ll serve as a trusted technical partner — solving complex issues, guiding product adoption, and turning support into a strategic advantage.
In this hybrid role, you’ll combine deep technical troubleshooting with a consultative mindset, collaborating with both our clients and internal teams to drive long-term success.
If you’re ready to join a company that’s shaping how consumers and brands connect — and you love the idea of being a client’s go-to tech expert — we’d love to hear from you.
- Troubleshoot and communicate effectively via Microsoft Teams, email, and calls
- Mentor teammates and contribute to internal training and documentation
- Experience in a client-facing SaaS support role (B2B preferred)
- Native or C1 minimum French Language
- Passion for delivering a world-class customer experience
- Experience with HTML, CSS, JavaScript, SQL, or XML
- Familiarity with Salesforce, JIRA, and SEO principles
Technical Success Manager employer: Bazaarvoice
Contact Detail:
Bazaarvoice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Success Manager
✨Tip Number 1
Familiarise yourself with our platform and its features. Understanding how our technology works will not only help you troubleshoot effectively but also enable you to provide valuable insights to clients on how to maximise their use of our services.
✨Tip Number 2
Brush up on your technical skills, especially in HTML, CSS, JavaScript, SQL, and XML. Being able to demonstrate your proficiency in these areas during discussions will show that you can handle the technical challenges that come with the role.
✨Tip Number 3
Prepare to showcase your experience in client-facing roles, particularly in SaaS environments. Think of specific examples where you've successfully resolved issues or improved client satisfaction, as these stories will resonate well during interviews.
✨Tip Number 4
Since communication is key in this role, practice articulating complex technical concepts in simple terms. This will help you connect better with clients and demonstrate your ability to be a trusted partner in their success.
We think you need these skills to ace Technical Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing SaaS support roles. Emphasise your technical skills, especially with HTML, CSS, JavaScript, SQL, or XML, and any familiarity with tools like Salesforce and JIRA.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer experiences. Mention specific examples of how you've solved complex issues for clients and contributed to their success.
Showcase Your Language Skills: Since a native or C1 level in French is required, make sure to highlight your language proficiency clearly in your application. If applicable, include any relevant certifications or experiences that demonstrate your fluency.
Prepare for Technical Questions: Anticipate technical questions related to troubleshooting and the technologies mentioned in the job description. Be ready to discuss your problem-solving approach and provide examples of past experiences where you successfully guided product adoption.
How to prepare for a job interview at Bazaarvoice
✨Showcase Your Technical Skills
As a Technical Success Manager, you'll need to demonstrate your proficiency in HTML, CSS, JavaScript, SQL, or XML. Be prepared to discuss specific examples of how you've used these technologies to solve problems or improve processes in previous roles.
✨Emphasise Your Client-Facing Experience
Since this role involves direct interaction with clients, highlight your experience in a client-facing SaaS support role. Share stories that illustrate your ability to build relationships and deliver exceptional customer experiences.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle complex technical issues. Prepare some scenarios where you've successfully troubleshot problems, focusing on your thought process and the steps you took to resolve the issue.
✨Demonstrate Your Mentorship Skills
Mentoring teammates is part of the role, so be ready to discuss any experience you have in training or guiding others. Share examples of how you've contributed to team development and knowledge sharing in past positions.
