Program Manager- Product GTM Operations (Adoption & Technology)

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It’s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn’t attract new consumers, convert them, or earn their long-term loyalty. Our brand promise: closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. As a Senior GTM Ops Program Manager, you will be responsible for delivering programs that accelerate bringing new products and functionality to market. Situated within our Product organization, you will work cross-functionally with the teams responsible for delivering new product value including Product Management, Engineering, Product Marketing, Client Success and more; all with the goal of creating the programs and processes that accelerate delivery of new value, quickly and efficiently, to our clients.

What you’ll be doing:

• Run day-to-day cross-functional programs that support driving products and features through the Product Lifecycle.
• Partner with Product Managers and Client Success to accelerate adoption of new functionality.
• Track and present on the quarterly success of GTM launches.
• Evaluate and experiment with activities at various stages of the Product Lifecycle to uncover areas of opportunity, efficiency and growth.
• Serve as the SME on core program technology (Pendo, Fullstory etc) to help our Product and GTM teams drive new value.
• Maintain high quality templates, best practices and documentation for our Product Lifecycle and GTM approach.
• Spearhead strategic GTM initiatives delivered out of Product organization.

Required Skills & Experience:

• 3-5 years experience with Product, Product Marketing and/or GTM program management.
• Knowledgeable in Product Lifecycle and Go-to-Market strategies.
• Proven experience delivering high value programs that solve real business issues and drive growth.
• Ability to communicate, build trust and drive results across a wide range of technical and non-technical stakeholders.
• An uncanny ability to help break down complex problems into discrete, manageable work streams for you and other contributors.
• Excellent process development and iteration skills.
• An ability to determine and drive towards outcomes, not just deliverables.
• Detail oriented with the ability to understand short and long term impact of decisions.
• Open minded with the ability to pivot as necessary to ensure the best outcomes.

Nice to haves:

• Program Management certification.
• Experience with Pendo or other in app content and experience platforms.
• Experience with Fullstory.
• Experience with data analysis.

Why join Bazaarvoice?

• Customer is key: We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset.
• Transparency & Integrity Builds Trust: We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
• Passionate Pursuit of Performance: Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission.
• Innovation over Imitation: We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage.
• Stronger Together: We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community.

Commitment to diversity and inclusion: Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.