Solution Consultant in London

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise: closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

As our Solution Consultant you’ll be proactively partnering with the Sales team to:

• Identify a strategic approach to add value with our solutions to prospect businesses
• Provide functional and business needs assessments for prospects ensuring transparency of scope & requirement
• Provide industry and solutions expertise to shorten sales cycles.

You’ll inspire clients by showcasing the value that our solution drives for their business as well as ensuring prospects are prepared for the technical and business program deliverables. You’ll be a key player at the various sales stages to fully understand the problem(s) the prospect is trying to solve. This will include recommending and demonstrating the appropriate solution, building and delivering business cases, and telling the story in a compelling narrative using supporting client success examples and data.

Is this opportunity a good fit for you? As our successful Solution Consultant, you enjoy inspiring with a vision and technology, and you’re excited by the opportunity to work with some of the biggest brands and retailers. You’ll be someone who can easily converse between business and technical teams to ‘translate’ requirements and expectations depending on the audience and industry. You are comfortable discussing the value of our solution and the associated business case at all levels of a client’s organisation and can easily turn ‘complex’ concepts into simple and comprehensive overviews. Your preference is to work as part of dynamic and experienced teams (Sales & Sol. Consulting) where you can be a top player in your role. You would also enjoy being part of a EMEA wide team that is focused on making a difference in the organisation collaborating with other teams in the organisation.

You’ll be measured on the quality of your work and your effectiveness working with sales. Prospect readiness is key to the overall business and team success. Team engagement and participation is a very important part of your role as well as our business values.

Your Responsibilities Will Include:

• Primary opportunity partner for Account Executives/ Account Director providing solution, industry and contextual business expertise
• Prepare and inspire prospects/ clients with solution recommendations and demonstrations as well as aiding discovery during meetings
• Ensure prospects understand our solution’s (technical & program) requirements
• Proactively collaborate with Account Executives & Client Success Directors on preparing, validating and delivering a business case to prospects / clients
• Support Client Success on product fit & demos for upsell opportunities
• Confidently handle objections and competitive differentiation
• Supporting the RFP response process by means of defining an internal timeline, recruiting and coordinating involved team members, ensuring consistency of messaging and a timely delivery
• Working with the Client Engagement teams to capture and document key client requirements to define the high-level scope of solutions and services recommended to the prospect; finalised in a SOW by the Client Engagement Manager for a smooth transition from concept to implementation.
• Support EMEA team with product knowledge & questions, including the more business- and strategy-related sections in RFPs
• Subject Matter Expert (SME) for defined industry, products or topics. Involves ownership of supporting team materials, preparation of standardised sales demos and providing training to other team members as well as the field teams
• Support field teams and marketing with thought-leadership activities (incl. presenting at events, blog posts, webinars)
• Work closely with your EMEA and global teams to share and align on best practices
• Provide regular feedback to the product management team on market requirements

Essential Skills:

• Excellent presentation skills and confidence in front of large audiences including exec-level
• Excellent ability to articulate and document product-specific as well as high-level technical solutions to solve customers’ business problems
• Significant experience in a customer-facing role
• Can confidently and successfully build relationships with business and technical contacts at all levels of a client’s organisation
• Excellent ability to articulate business value through ROI business cases
• Understanding of sales methodologies and experience in solution selling
• Digital marketing or ecommerce and/ or business software (SaaS) industry experience
• Enjoy travel; must be prepared to travel for up to 50% within the role
• University degree or higher
• Full authorisation to work in Germany without restrictions, sponsorship will not be provided
• Fluency in German and English

Desired Skills:

• Additional European language skills a strong bonus

Why join Bazaarvoice?

• Customer is key: We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset.
• Transparency & Integrity Builds Trust: We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
• Passionate Pursuit of Performance: Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission.
• Innovation over Imitation: We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage.
• Stronger Together: We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community.

Commitment to diversity and inclusion: Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Bazaarvoice, we carefully consider multiple factors when determining compensation. Since we believe the transparency and integrity builds trust, we want to share that we expect the OTE (on target earnings) for this position to be in the range listed above is based on Bazaarvoice's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level. While this is a good faith estimate of the expected OTE range, Bazaarvoice reserves the right to pay outside this range if these assumptions and understandings are modified as we progress through the interview process. Your recruiter can share more about the OTE range and total compensation package during the hiring process. If this compensation is somewhere close to your desired range, we encourage you to apply!