Manager, Client Success in London

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community and enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social and search syndication network. We make it easy for brands and retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise: closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is seeking a visionary, growth-oriented leader to spearhead our Customer Success organization across the Central European region. In this pivotal regional leadership role, you will champion client value, maximize net revenue retention (NRR), and accelerate product adoption through a relentless focus on best-in-class User Generated Content (UGC) and Social Commerce strategies.

As the Manager of Customer Success, you will own the regional portfolio’s health, commercial growth, and overall satisfaction. You will lead a high-performing team of Customer Success Managers, transforming regional market insights into actionable customer outcomes.

• Strategic Team Leadership & Talent Development
• Lead & Inspire: Manage, mentor, and scale a high-performing team of Customer Success Managers (CSMs), fostering a culture of accountability, continuous learning, and excellence.
• People Architecture: Oversee strategic capacity planning, resource allocation, and utilization modeling to ensure optimal portfolio coverage and team well-being.
• Career Pathing: Act as a dedicated coach to your team, designing professional development roadmaps and preparing high-potential talent for advancement within Bazaarvoice.
• Market Evangelism: Serve as the regional voice of Bazaarvoice, articulating our corporate vision, market positioning, and the strategic value of our platform to the broader ecosystem.
• Drive Strategic Customer Outcomes & Revenue Growth
• Lifecycle Innovation: Lead the continuous evolution of our regional client experience framework, optimizing customer journey maps and segmentation models based on data-driven market insights.
• Commercial Rigor: Spearhead robust portfolio reviews and strategic account planning sessions to uncover expansion opportunities, mitigate churn risks, and maximize lifetime value (LTV).
• Feedback Loop: Partner cross-functionally with Product, Engineering, and Marketing teams, translating regional client feedback into impactful product roadmap recommendations.
• Executive Relationship Management & Advocacy
• Enterprise Alignment: Cultivate trusted-advisor relationships with key decision-makers and C-suite executives across our client portfolio, ensuring long-term relationship stability and partnership continuity.
• Strategic Counsel: Serve as a senior escalations point and subject matter expert, advising enterprise clients on cutting-edge UGC, AI technologies, and e-commerce optimization trends.

What We Are Looking For

• Commercial & Analytical Acumen: Strong business literacy with experience leveraging data analytics (Salesforce, Gainsight, etc.) to drive internal business performance and consultative client strategies.
• Executive Presence: Exceptional communication and interpersonal skills, with the gravitas required to command a room, influence senior stakeholders, and navigate complex client dynamics.
• Operational Agility: The ability to assess operational protocols critically, design scalable workflows, and champion change management across interdependent global functions.

Qualifications & Experience

• Experience: 8+ years of experience in a customer success, account management, strategic consulting capacity, or previous management experience.
• Education: Bachelor’s degree required; MBA or advanced degree preferred.
• Domain Expertise: Deep familiarity with digital marketing, e-commerce ecosystems, CRM systems, social technologies, or AI-driven enterprise solutions.

Why join Bazaarvoice?

• Customer is key: We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset.
• Transparency & Integrity Builds Trust: We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
• Passionate Pursuit of Performance: Our energy is contagious, because we hire for passion, drive and curiosity. We love what we do, and because we’re laser focused on our mission.
• Innovation over Imitation: We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage.
• Stronger Together: We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.