Divisional Vice President - Strategic Accounts in London

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise: closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK!

Bazaarvoice is looking for a highly motivated and talented sales professional to lead our Strategic Accounts team comprised of our most experienced salespeople focused on growing our largest customers in the region. You have to be the type of person that has strong commercial acumen, craves a challenge, can adapt quickly and is unafraid to constantly push yourself outside your comfort zone. We are looking for someone with a minimum of 2 years first line sales leadership experience in complex renewals and upsells within large Global organisations. You must be a competent and inspirational people manager who can guide a portfolio of our most strategic clients and own the entire renewal and sales process from start to finish to ensure achievement of business revenue metrics.

Responsibilities:

• Run a high-impact, cross-functional team on your strategy, including territory management, account planning and generating pipeline on a continuous basis.
• Sell high-ROI software solutions to C level stakeholders, navigating complex sales cycles, building consensus across multiple business units and successfully driving sales processes to close.
• Manage a team on all commercial aspects of the relationship, while partnering with Client Success to ensure the client is successful with all Bazaarvoice products to ultimately retain and grow the Bazaarvoice relationship.
• Identify and build opportunities to grow your team's business and apply a strategic, detail-oriented approach, with a clear demand generation plan and process in partnership with the Marketing and SDR organisations.
• Partner with internal stakeholders and the client to deliver a joint strategic plan to enable the client to achieve programme success which delivers against their strategic objectives.
• Embrace the channel, working with partners to gain a seat at the executive table of our clients and drive up our value in their organisation as a critical business partner.

Requirements:

• 5+ years relative experience in software, SaaS, or MarTech.
• Ability to coach on identifying target accounts, appropriate contacts within that account, and formulate strategies to both renew and generate incremental revenue.
• Ability to lead and coach a team on generating, qualifying, and executing on renewals and opportunities in order to exceed revenue targets.
• Ability to build trusted and long relationships - including building new partner relationships.
• A strong understanding of business practices, industry trends, and competitors.
• Adaptability to change, proactive problem solving, growth mindset.
• Proven ability to articulate a vision that resonates with the customer and demonstrates value, whilst matching that to true customer needs our solutions can answer.
• Effectively create and articulate ROI in the negotiation process to bring the utmost value to both the consumer and Bazaarvoice.

Why join Bazaarvoice?

• Customer is key: We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset.
• Transparency & Integrity Builds Trust: We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
• Passionate Pursuit of Performance: Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission.
• Innovation over Imitation: We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage.
• Stronger Together: We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community.

Commitment to diversity and inclusion: Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.