Technical Services Engineer (C&C) in Newtownabbey

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise: closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. Its official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK!

The Bazaarvoice Content & Creators (C&C) Technical Services team is hiring an Implementation Engineer with experience delivering custom integration technologies in a professional services capacity. As a Technical Services Engineer, you will partner closely with client-facing and engineering colleagues in the US, UK, and Australia to deliver and support Bazaarvoice C&C products and services. This is a hybrid role that incorporates both business and technical responsibilities.

What you'll do:

• Implement Content and Creators (C&C) products for Bazaarvoice clients.
• Manage deliverables and timelines for varying technical projects/tasks in a fast-paced environment.
• Provide technical consulting and support for Bazaarvoice C&C products and services to client-facing colleagues and clients.
• Work closely with Product and Engineering teams to resolve bugs and provide technical input for feature development.
• Develop and execute queries on datasets using SQL and REST web services.
• Develop tooling/scripting to automate tasks and perform data analysis.
• Develop and maintain technical documentation.

Required Skills/Experience:

• 1+ years of experience in an IT role supporting software/SaaS client products or services.
• Fluent English skills.
• Strong analytical skills with strong attention to detail.
• Strong verbal and written communication skills.
• Basic or intermediate experience with scripting languages (e.g. JavaScript, Python, Bash).
• Experience with version control systems (e.g. Git).

Nice to have:

• Strong technical troubleshooting skills using industry-accepted best-practices and tools.
• Experience managing deliverables and timelines for varying projects/tasks in a fast-paced environment.
• Experience with project/task management systems (e.g. Jira).
• Basic or intermediate experience with front-end web development using HTML5, CSS3, and JavaScript.
• Basic or intermediate experience with SQL.
• Experience with cloud computing services platform (e.g. Amazon Web Services).
• Familiarity with REST web services.

Why join Bazaarvoice?

• Customer is key: We see our own success through our customers outcomes. We approach every situation with a customer first mindset.
• Transparency & Integrity Builds Trust: We believe in the power of authentic feedback because it's in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
• Passionate Pursuit of Performance: Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we're laser focused on our mission.
• Innovation over Imitation: We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage.
• Stronger Together: We bring our whole selves to the mission and find value in diverse perspectives. We champion what's best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community.

Commitment to diversity and inclusion: Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world's smartest network of consumers, brands, and retailers.

Please note: A basic background check will be required for the successful candidate. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.