At a Glance
- Tasks: Support patients and families with empathetic guidance and problem-solving.
- Company: Join Baywater Healthcare, a leader in home healthcare.
- Benefits: Enjoy competitive salary, generous leave, health cash plan, and wellness support.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Friendly, communicative, and adaptable individuals with a client-centred attitude.
The predicted salary is between 27827 - 27827 € per year.
Baywater healthcare has an exciting new opportunity for a Senior Helpline Advisor (Full Time), based in Crewe who is a friendly and communicative individual and enjoys helping their community to join our amazing and supportive team!
Join us and be part of the change, making a difference in thousands of people’s lives. Our mission is to enhance lives every day. Home healthcare is one of the most rewarding places for people to work. Our aim is to reassure and support both patients and their families, we strive to be a fundamental part of maintaining their everyday normality. Our teams are the driving force behind our ongoing development of this ethos, and your voice matters. We understand how personal at-home healthcare can be, which is why community and empathy are at the heart of what we do. If you’re looking for a role where you can both develop your individual skills and build a bond with those within the community, then this could be the opportunity for you!
About the Role:
You will be joining the very heart of Baywater in our 1036 team. Responsible for supporting the Helpline Team Leader in all daily tasks, acting as team leader out of hours and as and when required. You will support the Team Leader to ensure that all department KPIs are met each month. Each day is different so you’ll need to be adaptable and flexible but because of this you will truly be appreciated by your customers, patients, and team.
What You Will Be Doing:
- Provide empathetic and professional support to service patients, families, and clinical leads.
- Assist the Team Leader with day to day implementation of team objectives.
- Support with queries handled by team members who need support/guidance.
- Problem solving equipment queries using NHS approved algorithm.
- Processing Home Oxygen Order Forms through NHS approved Desk Based Risk Assessment.
- Taking calls from patients and health care professionals and dealing with all enquiries in a positive and professional manner.
- You will abide by all processes and procedures relative to the Environmental standards and complete all necessary training and updates as required.
About You:
We know that sometimes people can be put off applying for a job if they don’t tick every box. If you’re a kind, friendly, and communicative individual who likes helping people and are excited about working for us, then please apply.
- Client centred attitude.
- Team-player.
- Self-motivated behaviour with excellent timekeeping, time management and organisational skills.
- Excellent communication skills – both written and verbal.
- The ability to adapt to change and work with a high degree of accuracy.
- Good understanding of Microsoft Excel, Word, Outlook and Windows.
- Ability to maximise potential within self and others.
- Ability to maintain a professional attitude and adhere to the company values at all times.
What You Will Receive:
- Annual leave starting at 23 days, rising to 25 days within 2 years with service year (with further increases every 5 years).
- Life Insurance cover.
- Company Pension Scheme.
Benefits:
- Health and Wellbeing (which includes the access to our wellbeing app that helps boost your physical and mental health).
- Fully funded health cash plan for preventative medical treatment including dental, optical, physiotherapy, diagnostic treatment and 24/7 access to GP services.
- Employee Assistance Programme – which supports you and your family with individual specialist advice.
- Access to our online benefits platform Pluxee (which includes offers on holidays and travel money).
- Cycle to work scheme.
- Access to Blue Light card – unique only to healthcare workers.
- And many more!
Diversity & Inclusion
At Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do but also essential for our success in enhancing lives. We are committed to fostering a culture that respects and values the unique perspectives, backgrounds, and talents of every individual. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and cultural background. We recognize that diversity sparks innovation, encourages creativity, and drives excellence. Our dedication to inclusion means that every employee, customer, and partner is treated with respect and dignity, ensuring they have a sense of belonging and equal opportunity to thrive.
Our goal: Our goal is not just to develop better products and services though – it’s about improving the quality of people’s lives. Baywater Healthcare employs just over 400 people in the UK and has its headquarters in Cheshire. The office is home to a 24-hour call centre, as well as administrative support for all oxygen, ventilation, nebuliser, sleep and telehealth therapy services.
Our promise: Our objective is to support patients in their therapy and encourage long-term compliance. Therefore, as well as equipment and consumables designed for patient comfort; 24/7 support; and equipment servicing and maintenance at home, we also offer advice and support from specialist Clinical Advisers. Alongside this focus on providing the best possible support and equipment for patients, our aim is also to relieve the administrative burden on clinicians, allowing them more time to focus on patient care.
Senior Helpline Advisor employer: Baywater Healthcare
Baywater Healthcare is an exceptional employer located in Crewe, dedicated to enhancing lives through compassionate home healthcare. With a strong focus on employee well-being, we offer generous annual leave, comprehensive health benefits, and a supportive work culture that values diversity and inclusion. Join our team to make a meaningful impact in the community while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Helpline Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Senior Helpline Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, be ready to explain why you're the perfect fit. Highlight your empathy and communication skills, as these are key for this position.
✨Tip Number 3
Stay active on social media! Follow Baywater Healthcare and engage with their posts. This shows your interest in the company and can help you stay updated on any new opportunities or events.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team at Baywater Healthcare.
We think you need these skills to ace Senior Helpline Advisor
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and communicative side. Remember, we’re looking for someone who genuinely enjoys helping others.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Senior Helpline Advisor. Mention specific examples that demonstrate your client-centred attitude and excellent communication skills.
Show Your Passion:Express your enthusiasm for working in home healthcare and how you can contribute to enhancing lives. We love candidates who are excited about making a difference in the community, so let that passion come through in your writing!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this amazing opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Baywater Healthcare
✨Know Your Stuff
Before the interview, make sure you understand Baywater Healthcare's mission and values. Familiarise yourself with their services and how they enhance lives. This will help you demonstrate your genuine interest in the role and show that you're aligned with their ethos.
✨Showcase Your Empathy
As a Senior Helpline Advisor, empathy is key. Prepare examples from your past experiences where you've provided support to patients or families. Highlight how you handled difficult situations with care and professionalism, as this will resonate well with the interviewers.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially regarding equipment queries. Brush up on NHS approved algorithms and think of scenarios where you successfully resolved issues. This will showcase your ability to think on your feet and provide effective solutions.
✨Ask Thoughtful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
