Scheduler (Evenings)

Baywater healthcare has an exciting new opportunity for a Scheduler (Full Time), based in Crewe who is a friendly and communicative individual and enjoys helping their community to join our amazing and supportive team! Join us and be part of the change, making a difference in thousands of people's lives. Our mission is to enhance lives every day. Home healthcare is one of the most rewarding places for people to work. Our aim is to reassure and support both patients and their families, we strive to be a fundamental part of maintaining their everyday normality. Our teams are the driving force behind our ongoing development of this ethos, and your voice matters. We understand how personal at-home healthcare can be, which is why community and empathy are at the heart of what we do. If you’re looking for a role where you can both develop your individual skills and build a bond with those within the community, then this could be the opportunity for you!

About the Role:

You will be joining the very heart of Baywater in our 897 team. Using scheduling software, the scheduler will be managing the day to day balancing and allocation of jobs as required. Assigning critical jobs quickly to achieve strict service level agreements and following them through to completion. Responsible for ensuring all mandatory work for the following day is imported and distributed nationally into a schedule, that technicians can deliver efficiently using scheduling software and ensuring KPI targets are achieved. Each day is different so you’ll need to be adaptable and flexible but because of this you will truly be appreciated by your customers, patients, and team.

What You Will Be Doing:

• Provide empathetic and professional support to service patients, families, and clinical leads.
• Assign critical jobs to field technicians efficiently using scheduling software and following them through to completion in line with SLA.
• Technician availability is managed through regular communication with Regional Team Managers.
• Ensure all mandatory jobs are assigned and allocated to technicians on that day through periodic checks.
• Quality checks to ensure that our scheduling software matches our front-end system.
• Monitor a dedicated inbox to action operational requests.
• Support an inbound technician helpline, resolving queries as required.
• Problem solving and decision making in a fast-paced environment across a wide range of subjects.
• Resilient to changes in process as required to improve accuracy and efficiency in business practices.
• Ensure all mandatory and KPI work is imported and distributed efficiently into a schedule nationally using scheduling software and periodic checks.

About You:

We know that sometimes people can be put off applying for a job if they don’t tick every box. If you’re a kind, friendly, and communicative individual who likes helping people and are excited about working for us, then please apply.

• Planning experience, preferred
• Positive attitude, enthusiastic, flexible and proactive approach to achieve the departments’ objectives
• Assertiveness where necessary
• Good Microsoft Excel skills
• Excellent communication skills – both written and verbal
• Ability to prioritise workload

What You Will Receive:

• Annual leave starting at 23 days, rising to 25 days within 2 years with service year (with further increases every 5 years)
• Life Insurance cover
• Company Pension Scheme
• Health and Wellbeing (which includes the access to our wellbeing app that helps boost your physical and mental health)
• Fully funded health cash plan for preventative medical treatment including dental, optical, physiotherapy, diagnostic treatment and 24/7 access to GP services
• Employee Assistance Programme – which supports you and your family with individual specialist advice
• Access to our online benefits platform Pluxee (which includes offers on holidays and travel money)
• Cycle to work scheme
• Access to Blue Light card – unique only to healthcare workers!
• And many more!

Diversity & Inclusion

At Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do but also essential for our success in enhancing lives. We are committed to fostering a culture that respects and values the unique perspectives, backgrounds, and talents of every individual. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and cultural background. We recognize that diversity sparks innovation, encourages creativity, and drives excellence. Our dedication to inclusion means that every employee, customer, and partner is treated with respect and dignity, ensuring they have a sense of belonging and equal opportunity to thrive.

About us

Our goal is not just to develop better products and services though – it’s about improving the quality of people’s lives. Baywater Healthcare employs just over 400 people in the UK and has its headquarters in Cheshire. The office is home to a 24-hour call centre, as well as administrative support for all oxygen, ventilation, nebuliser, sleep and telehealth therapy services.

Our promise: Our objective is to support patients in their therapy and encourage long-term compliance. Therefore, as well as equipment and consumables designed for patient comfort; 24/7 support; and equipment servicing and maintenance at home, we also offer advice and support from specialist Clinical Advisers. Alongside this focus on providing the best possible support and equipment for patients, our aim is also to relieve the administrative burden on clinicians, allowing them more time to focus on patient care.