At a Glance
- Tasks: Provide compassionate support to patients and healthcare professionals on the helpline.
- Company: Baywater Healthcare, dedicated to enhancing lives through exceptional healthcare services.
- Benefits: Generous annual leave, health cash plan, life insurance, and a supportive work environment.
- Other info: Join a diverse team committed to inclusion and continuous learning.
- Why this job: Make a real difference in people's lives while developing your skills in a caring team.
- Qualifications: Experience in customer service or healthcare, strong communication skills, and a passion for helping others.
The predicted salary is between 24199 - 29577 £ per year.
Salary: £27,826
Location: Crewe
Hours: 22 - 37.5 hours per week
Baywater Healthcare – Enhancing Lives!
At Baywater Healthcare, we're passionate about improving lives through the delivery of exceptional respiratory and home healthcare services. We are looking for a compassionate and experienced Senior Helpline Adviser to join our dedicated team, providing vital support to patients and healthcare professionals.
This role is primarily a weekend position, working 22 hours across Saturday and Sunday (two 12-hour shifts including a one-hour lunch break). For candidates seeking a full-time opportunity, there is potential to increase hours to 37.5 hours per week.
About the Role:
As a Senior Helpline Adviser, you will be a key point of contact for patients, carers, and healthcare professionals, ensuring every interaction is handled with professionalism, empathy, and efficiency. You will support the processing of clinical orders and enquiries while helping to maintain the highest standards of patient care and customer service.
Working within a fast-paced environment, you'll act as a role model within the team, demonstrating excellent communication skills, sound judgement, and a patient-first mindset.
What You Will Be Doing:
- Provide professional, compassionate support to patients and service users.
- Process clinical orders and patient requests accurately and efficiently.
- Manage inbound calls and enquiries, ensuring exceptional customer service at all times.
- Maintain accurate records and complete all required documentation.
- Support colleagues by sharing best practice and helping drive team performance.
- Work collaboratively with Clinical Leads and internal departments to resolve queries.
- Ensure compliance with company policies, processes, and quality standards.
- Contribute to a positive, caring, and customer-focused culture.
About You:
- Previous experience in a customer service, healthcare helpline, contact centre, or patient support environment.
- Strong communication and listening skills with a calm and confident approach.
- A genuine passion for helping people and delivering outstanding customer care.
- Excellent organisational skills and attention to detail.
- Ability to work independently and manage competing priorities.
- Experience using Microsoft Office applications and other business systems.
- Adaptable, proactive, and committed to continuous learning and development.
What You Will Receive:
- Annual leave starting at 23 days, rising to 25 days within 2 years with service year (with further increases every 5 years).
- Life Insurance cover.
- Company Pension Scheme.
Benefits:
- Health and Wellbeing (which includes access to our wellbeing app that helps boost your physical and mental health).
- Fully funded health cash plan for preventative medical treatment including dental, optical, physiotherapy, diagnostic treatment and 24/7 access to GP services.
- Employee Assistance Programme – which supports you and your family with individual specialist advice.
- Access to our online benefits platform Pluxee (which includes offers on holidays and travel money).
- Cycle to work scheme.
- Access to Blue Light card – unique only to healthcare workers!
- And many more!
Diversity & Inclusion
At Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do but also essential for our success in enhancing lives. We are committed to fostering a culture that respects and values the unique perspectives, backgrounds, and talents of every individual.
We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, sexual orientation, age, disability, religion, and cultural background. We recognise that diversity sparks innovation, encourages creativity, and drives excellence. Our dedication to inclusion means that every employee, customer, and partner is treated with respect and dignity, ensuring they have a sense of belonging and equal opportunity to thrive.
About us
Our goal is not just to develop better products and services though – it’s about improving the quality of people’s lives. Baywater Healthcare employs just over 400 people in the UK and has its headquarters in Cheshire. The office is home to a 24-hour call centre, as well as administrative support for all oxygen, ventilation, nebuliser, sleep and telehealth therapy services.
Our promise: Our objective is to support patients in their therapy and encourage long-term compliance. Therefore, as well as equipment and consumables designed for patient comfort; 24/7 support; and equipment servicing and maintenance at home, we also offer advice and support from specialist Clinical Advisers. Alongside this focus on providing the best possible support and equipment for patients, our aim is also to relieve the administrative burden on clinicians, allowing them more time to focus on patient care.
Weekend Senior Helpline Adviser in Crewe employer: Baywater Healthcare
Baywater Healthcare is an excellent employer, offering a supportive work culture that values teamwork and safety. With opportunities for personal growth and development, employees can thrive in a dynamic environment while enjoying the flexibility of part-time hours at our Hull Depot. Join us to make a meaningful impact in healthcare while benefiting from a role that fits your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Senior Helpline Adviser in Crewe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Baywater Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Baywater Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Weekend Senior Helpline Adviser in Crewe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Baywater Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Baywater Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Baywater Healthcare!
How to prepare for a job interview at Baywater Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
